Funny how complaint topics get closed.

Reading is fundamental - the topics were closed because they were irrelevant.

https://forums.ea.com/en/commandandconquer/discussion/223684/server-update-servers-are-not-working-dont-report-your-problem-except-in-this-thread#latest

Reading is fundamental I like that. I hate to rain on your parade here but us mods are all players to and when we can't play we're not happy either. And the only reason topics are closed pretty much is that they are a duplicate, they are spam or they are inappropriate.

No one here closes topics because the subject matter is "indelicate." These forums server many purposes including expressing frustration. If you can do that in a reasonable manner I can pretty much guarantee you the topic will stay open.

As a further comment to all the moderators. This must be very frustrating for you, HOWEVER, I assume you volunteered for these positions as "spokesmen" for EA. As moderators, you are representing EA. Please don't ask us to sympathize with you over the number of complaints against the company you are representing. Perhaps you are in the best position to influence EA by taking a stand with the rest of us.
I've spent the last dollar I will on this game, unless EA comes out with some statement of what is happening and what is being done to address the problem that has been occurring for months.
Perhaps you should all resign as moderators as a sign of protest!

It's not irrelevant to those that post.
Post wherever someone might read it and join the list of vocal unhappy customers

I fail to see how people posting in 50 different threads about the same issue, all be it on different worlds, is going assist EA or the customer.

Complaint threads do not get closed arbitrarily and if people actually looked to see if there was a similar issue being reported and added to that single thread it would make the life of Envision staff easier in that all issues will be in the same place.

EA generally do not view these forums, only players (including moderators), Envision staff and of course Google bots.

If EA is not viewing the threads then how can they know what a burden they have been putting on players for the past few months ? Is EA disconnected from the reality of the hardships and cost the incur on players due to their bungling efforts? What has been transpiring is totally unacceptable in any scenario one may choose to look yet is has continued for a prolonged period of time and has been enacted repeatedly since 2012, maybe longer than that, but I'm not sure about the other time periods. How is one to be able to express ones frustration with the ineptness of the EA team if EA does not know what is being said about their complete screw ups?

I share your frustration about EA but it is a reality that they do not view, in general, these forums (or those of any of their other titles).

My understanding is that EA is more a contracting group and sub-contracts to gaming houses world-wide to produce the games they sell as their own. The gaming houses are responsible for the mechanics of the game and in our case the support for in-game issues.

The games are hosted at data centres no physically close to the gaming houses so if there is a connection problem they have the same difficulty reaching the game as we do. They do have direct communication routes to the data centre staff who then can check internally what is wrong and can alert them 24/7 if a problem is identified as being general. I've alerted Envision staff at a weekend evening and they've responded by checking then alerting the data centre.

EA provide very limited support for the game via 3rd party support centres.
EA provide (probably via 3rd party contract) 'support' for financial transactions so if funds are not appearing or there is a problem buy funds then they can provide support.

As i started this by saying, 'My understanding' I wish to emphasise that this is my 'opinion' based upon experience and could be totally wrong!

I'll repeat also that I share the frustration about the lack of public communication about the issue from whoever it is that is contracted to provide it.

"Wasnme77;c-1965742" wrote:
It's not irrelevant to those that post.
Post wherever someone might read it and join the list of vocal unhappy customers

Believing the sky is orange doesn't make it true. A single thread or two on topic is appropriate, 50 separate threads shows desperation, a lack of understanding how forums work, a complete lack of disrespect to mods and 100% pointless.

Gamerdruid , Soixie is acting as the police officer on this forum , maybe you can give him a job as moderator.

But i get the big picture now , this forum is only for ingame problems.

There is no way or place to kick against EA to express the feelings for the Masses.

We can whine all we want but wont be heard.

I don't have the ability to give people roles on here - I am a lowly moderator with time on my hands because my worlds aren't working. I don't get paid and neither do any other moderators.

You're right - whining here about EA does not get anything changed.