MODERATORS IN GLOBAL CHAT

Hello Commander,

please report any player misbehavior either ingame on the EA websites.
In the game you can report them from their Player Info using the Report button. Or you can report them online here:
https://help.ea.com/en/contact-us/?product=cc-tiberium-alliances&platform=browser&category=report-concerns-or-harassment&issue=report-player&isChannelSelection=true
This will allow you to attach screenshots of any misconduct inn Chat, Messages or otherwise. I can only recommend that every instance is reported separately and by multiple individuals who can provide their own evidence.

You can also add players to the block list for the chat by using /ignore and then the players name.

"EE_Elephterion;c-2076591" wrote:
Hello Commander,

please report any player misbehavior either ingame on the EA websites.
In the game you can report them from their Player Info using the Report button. Or you can report them online here:
https://help.ea.com/en/contact-us/?product=cc-tiberium-alliances&platform=browser&category=report-concerns-or-harassment&issue=report-player&isChannelSelection=true
This will allow you to attach screenshots of any misconduct inn Chat, Messages or otherwise. I can only recommend that every instance is reported separately and by multiple individuals who can provide their own evidence.

You can also add players to the block list for the chat by using /ignore and then the players name.

we have reported players that do this .. but it still happens

also they still play .... its getting out of hand and tbh you need to get a lid on this ... not leave it to the report system which is broken as nothing gets addressed !!

you send reports and it is not done for days or weeks , by then the individuals are carring on upsetting players or abusing them ...

should have had moderators in the chat from day one !!!!

now the lunatics run the asylums !!!

Unfortunately this is the only system that exists. Email messages can be passed on via the reporting system too, but the ignore function doesn't work for that.

It is a big bad world out there and policing it is never going to be easy. Then add into the mix the multiple languages that are used - how would an English speaking moderator know that abuse is being carried out in German or French to another German or French speaker. You'd need multiple moderators for each world.

Multiply this by the number of worlds, currently around 400 and growing there would be a need for a massive team of moderators. This team would still need to be large even if you all but ignored the older less active worlds. Add into this mix yet more complications, the fact that timezone differences between the US/Europe and other regions such as Asia and Russian speaking areas you need even more moderators. Where are they to come from?

I return to my opening sentence, unfortunately the system we have is the only one there is and therefore you need everyone who is offended to make their own complaints. Deluge the EA support with complaints about particular player ID's (and screenshot evidence) then eventually something may be done about them. This won't stop those individuals creating new ID's on open worlds and continuing their abuse, but it will be a start!

I'm afraid the reporting system will have to suffice. If its any help, the EAs web form for reporting is known to have a better chance of making an impact. Also it gives you a ticket number that can be used to refer back to in other reports.