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TBI1001's avatar
4 years ago

Accounts become "inactive" even though player is active

Why do accounts become "inactive" and cannot be logged on even though the player account is active?

19 Replies

  • That is a terrible answer. The password reset destroys accounts whose previous owners have deleted their email accounts. EA just destroyed players in the older worlds, where many players quit and give their accounts to the remaining players.

    The worst thing is not that the password is reset. The worst thing is that the account is stated as "inactive" and cannot even be logged in via substitution. Thus, the accounts are totally lost since said player has even deleted their emails.

    "Irregularities" nonsense. There were no irregularities for the last 10 years, but now there is?
  • "gamerdruid;c-2212696" wrote:
    https://forums.ea.com/en/commandandconquer/discussion/274714/safety-checks-on-accounts-with-unusual-activity#latest

    At last an answer. Players may not like it but alt accounts are a big problem and this will reduce their viability even if it isn't the direct intention to do so.


    That does not solve alt accounts, just inconvenience them. But it will destroy team play in older worlds.
  • The changes aren't aimed at this game in particular but all EA games. I agree, if you're unlucky enough to trigger the safety check then it will kill off the minimum level of team play left on older worlds. I agree also that it will inconvenience them which is what I was meaning when I said it would reduce their viability.

    It's not a perfect world and EA obviously decided the imperfections needed to be addressed on their platform. They're not going to change it back so we're going to have live with it by not triggering the safety check or leaving.
  • Wait a minute, please wait a minute, I think I've gotten lost.

    When you say inactive accounts do you mean players who have not played in a world for a long time or the "lock" of EA accounts?

    A ) It was long ago decided that players who did not log in to a game world for a specified time would be marked as inactive but this does not affect their EA account, only worlds where they have no activity.

    B ) Since EA has implemented its new policy to combat digital fraud, what it does to players is to change their password so that they have to verify that they really are "We have reset your password to protect your account."

    These points A and B are not mutually exclusive and each one addresses a different action of the use of EA games.

    Note: If you have your updated information in your EA profile (because it is our obligation to have this information updated) reviving those accounts is something simple, although it requires spending extra time that we should not waste like that (in my honest opinion).

    Note2: If we do not have this information updated, it is necessary to contact EA support to update it. It has happened to me and it is something that requires extra time but finally EA solved the problem. In my case, an email account was closed and I was not allowed to change my profile to another email account by myself.

    Note3: If your player has just been marked in a world as "inactive" you just have to enter that world again and regenerate your bases to regain the state you were in. In other words, you don't lose the world you were playing.
  • No, they are "inactive" even though the last login was hours ago. EA "reset" the passwords for no good reason because of their stupid algorithm, then the account is not even available as a substitution.

    If they want to combat cybercrime, why do they disable the account substitution feature of these accounts as well?
  • Understood, I use "blocked" and you use "inactive".

    The game use "inactive" for accounts with more than six month with out login in a world.

    Thank you.
  • When you click on the substitution login, you get the message "This account is inactive." That message is of course false.
  • My intention is to separate on the one hand what is the part of the game (managed by developers) and on the other hand what is the user authentication part that is managed directly by EA.

    When EA blocks a user, they cannot enter any world, or send substitutions to other colleagues because can't logIn..

    I have not checked if a player blocked by EA in user management is also marked as inactive in all worlds he plays in the game.

    There I am afraid I cannot help.

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