slow or not working servers September 2018. ONLY report your problem here!

The World Forgotten Attacks Beta was migrate to the new address: https://cncapp03.alliances.commandandconquer.com/261/index.aspx

But now is responding through: https://prodgame04.alliances.commandandconquer.com/261/index.aspx (older address)

http://prntscr.com/k7ofwn

"gamerdruid;c-1966600" wrote:
Expect the issue to continue overnight however as the team is not a large one.

https://i.imgur.com/7G5hZ1y.jpg

World8 Spain, up again. How many time working? I don't know. :-(

I have just noticed that a thread I started (https://forums.ea.com/en/commandandconquer/discussion/223820/tiberium-13 to report a problem on T13 was closed with a post saying to refer to this thread. I can understand if there are multiples problems occurring, the moderators may want all the issues in the same thread but having just read through this one, it offers little help or any explanations to what is causing the problems. I also read through some other threads and saw in some like with the Single Sign On issues the replies from the moderators state the problems were caused by EA but in others about the server problem state EA do not look at these forums or get involved very much with the running of the game and in the main the services are outsourced.

This leaves me none the wiser as to who is sorting out the problems and who is ultimately accountable. It seems to me for several months now, things starting with the Single Sign On have been implemented but gone horribly wrong. It seems fairly obvious that it was not tested before being introduced “live” and rather than fixing these problems before introducing other things like switching servers, they have steamed on regardless with it. And we now have new problems being layered upon unresolved problems without any sufficient reason being given as to why all the changes were needed anyway.

It most probably is the case that none of this has anything to do with the moderators on this forum but I have to say, in the main, it appears to me, you are just fobbing people off with lame responses. So rather than becoming part of the solution and seeking answers from those who are responsible, you have inadvertently become part of the problem. Just let us know who we should contact about all these problems, so we can get some answers because as above, there is contradictory information regarding this.

"TR0U8L3M4K3R1;c-1966662" wrote:
I have just noticed that a thread I started (https://forums.ea.com/en/commandandconquer/discussion/223820/tiberium-13 to report a problem on T13 was closed with a post saying to refer to this thread. I can understand if there are multiples problems occurring, the moderators may want all the issues in the same thread but having just read through this one, it offers little help or any explanations to what is causing the problems. I also read through some other threads and saw in some like with the Single Sign On issues the replies from the moderators state the problems were caused by EA but in others about the server problem state EA do not look at these forums or get involved very much with the running of the game and in the main the services are outsourced.

This leaves me none the wiser as to who is sorting out the problems and who is ultimately accountable. It seems to me for several months now, things starting with the Single Sign On have been implemented but gone horribly wrong. It seems fairly obvious that it was not tested before being introduced “live” and rather than fixing these problems before introducing other things like switching servers, they have steamed on regardless with it. And we now have new problems being layered upon unresolved problems without any sufficient reason being given as to why all the changes were needed anyway.

It most probably is the case that none of this has anything to do with the moderators on this forum but I have to say, in the main, it appears to me, you are just fobbing people off with lame responses. So rather than becoming part of the solution and seeking answers from those who are responsible, you have inadvertently become part of the problem. Just let us know who we should contact about all these problems, so we can get some answers because as above, there is contradictory information regarding this.

Single sign on issues occurred in May and were largely resolved (some still didn't manage to get in, but the vast majority did). That is a separate issue to the current problems which have arisen during the migration of worlds from one set of servers to another. The reason you can find no real answer to the issues is because none have been forthcoming other than 'please be patient, we are sorry for any inconvenience this has caused' type posts.

You say it is 'fairly obvious' it wasn't tested, but in fact it was tested. How well is another matter and how you simulate 1000's of logins and the activity of 1000's of users at once I don't know. I don't know if it's even possible with the setups they have.

By looking at the dates of the threads and posts you will see there is no contradictory posts about the 'same' problem. Multiple problems occurred, slowly at first when the standard responses were used as the size of the issue hadn't become apparent. That is how multiple threads were allowed to be started most of which have now been closed and redirected to this thread.

Most of the players and moderators don't actually know who is 'ultimately' accountable. EA are, I suppose, the final ones responsible, just as a UK Prime Minister or German Chancellor or French President is for things that happen in their governments. EA do not, as far as I understand the system, directly employ the staff responsible for the game who are employed by sub-contractors. Which set of sub-contractors is to 'blame' is irrelevant to me as a player, I just want the game to work! EA can use the contractual agreements, as can the sub-contractors, to sort out the blame game.

I'm not sure having answers as to why or how things went wrong is going to help in logging onto your worlds, I'd much rather have staff working on the issue than dealing with correspondence about the issue.

So the promise of this server move was more performance and smoother play.

So why do we have performance problems right away?

And why do we need an extra server?

"gamerdruid;c-1966710" wrote:
You say it is 'fairly obvious' it wasn't tested, but in fact it was tested. How well is another matter and how you simulate 1000's of logins and the activity of 1000's of users at once I don't know. I don't know if it's even possible with the setups they have.

Common sense should dictate if something new has not been adequately tested, it should not be implemented “live” until there is certainty it will not cause totally disruption to the game, just like it did recently. Myself, I see no improvement for the players regarding the new sign on. It has simply introduced multiple caches which do not help gameplay. So was it really worth all the mayhem it caused?

"gamerdruid;c-1966710" wrote:
By looking at the dates of the threads and posts you will see there is no contradictory posts about the 'same' problem. Multiple problems occurred, slowly at first when the standard responses were used as the size of the issue hadn't become apparent. That is how multiple threads were allowed to be started most of which have now been closed and redirected to this thread.

I would say the drip effect of multiple problems being reported at different times is simply because players (and moderators it seems) did not know what was happening. There was little information given at the start and very few updates, if any, stating it was causing multiple problems, so how would you expect players to respond who cannot access the game? I would make a guess that the majority of players do not trawl through these forums (or post) to find reasons why they cannot access the game, so the moans and groans you have seen are just the tip of the iceberg of people expressing their total frustration. The game already has an effective way of communicating any problems, updates and upcoming changes to all players on the home-page, so why not use it?

"gamerdruid;c-1966710" wrote:
Most of the players and moderators don't actually know who is 'ultimately' accountable .............. Which set of sub-contractors is to 'blame' is irrelevant to me as a player, I just want the game to work! EA can use the contractual agreements, as can the sub-contractors, to sort out the blame game.

I'm not sure having answers as to why or how things went wrong is going to help in logging onto your worlds, I'd much rather have staff working on the issue than dealing with correspondence about the issue.

I am not looking to “blame” anyone and like you I just want the game to work but how can I have any confidence this will happen when it is unclear whether those accountable (responsible for the changes) have even been made aware about all the problems they have caused. If changes went smoothly with only minor problems, then I agree having those staff dealing with correspondence would not be necessary, but this has hardly been the case over the last few months. Providing the players (customers) with answers to why things have gone wrong would at least re-install a little faith those responsible are aware and doing all they can to solve things.

I'm not really concerned with the status of worlds today as I am not actively playing right now, I am waiting for the next world to release and I will jump to the rebooted PTE on the first notice of its reset to see what the world looks like. What bothers me is that what caused the issue of disconnection and more importantly, the accidental replacement of certain assets within the game. That however was temporary, but what occurs greatly perplexes me. One example is on the 1st week of the server move, I noticed some assets disappeared, but the unit is still present, its like invisible. Then some assets got replaced, like the 'explosion' of the construction yard being replaced by a soy sauce bottle named 'liquid aminos':
https://scontent.fmnl4-2.fna.fbcdn.net/v/t1.15752-9/35162115_2091686024402744_1324768343030235136_n.jpg?_nc_cat=0&oh=06d29f2874d160c6b7b92ad46fd0b17f&oe=5BD96F71
Also notice my Nod account, it's walls have been replaced with strips of bright pink.

Far worse is this:
https://scontent.fmnl4-2.fna.fbcdn.net/v/t1.15752-9/35298109_2091686904402656_4318153646882684928_n.jpg?_nc_cat=0&oh=83836a96a671b095cded9808fe3b5d0f&oe=5BDC98B9
Why is the forgotten missile squad stepping on EA's logo?! Do they hate EA? Don't mind about the images with the name 'slime science' and 'the ranch'. Its from a PC game I play where I got an idea on my accounts' name, both my alt and this one.

@Shinerplunderer do you run any scripts?

I feel your pain. For me, still now, can't log into Tiberium12, the system wants to put me on Vet World 6, despite me logging into Origin from the web. Was OK yesterday. BUT! at work on my Windows 10 desktop, I log in no issues. Strange but true. I do find that the bandwidth is slow. Any one have an IP of a server we can ping to check how busy these servers are? Just asking.

Waiting.