ERROR 401 BYTEVAULT_AUTHENTICATION_REQUIRED

So they sent me an email 3 weeks later

Thank you for contacting us regarding the action that has been taken on your account. The sanction on your account is pertaining to the following violation:

After reviewing your case, we can see that your account was banned due to a chargeback against EA.

Having completed a thorough investigation into your account and the complaint that you have made, we must advise that your account was actioned correctly, in full compliance with our policies and procedures.

Following our review into the actions taken on your account we wish to confirm that we shall not be removing this ban from your account, nor will we be pursuing this issue any further at this time.

Thank you for bringing this matter to our attention. As a valued customer, your feedback is very important to us.

Yours sincerely,

Alex
EA Terms of Service

EA.com Customer Relations

I'm done EA. I charged it back by accident, alright? I bought it back on G2a. I hope this gets out to them. If it dosen't I can now fully understand why it was named worst company.

I finally got their main support people to call me, and complained about the 3 weeks I have still not heard anything from EA's account dispute.  They told me there was a chargeback on my account and told me to verify it.  

Couple of problems with that EA:

I got my codes through Amazon.  I didn't buy through origin because of this very **bleep** right here.  Amazon has no records of a charge back.

My bank also has no records of a chargeback and i have not recieved a refund for the amount I spent.  

I talked to customer support again, and told them that no charge back exists.

They tell me the 3 week delay is them waiting for the 3rd party (amazon) to contact them about the chargeback.  Amazon WON'T CONTACT EA BECAUSE NO CHARGEBACK EXISTS.

I'm now firmly convinced this is just a ploy by EA to pocket some cash for free, because I don't have the money, and I'm blocked from my games because of a non-existant chargeback.

I'm so sorry, guys. You're all having the same soulless problem that I have when it comes to EA. I can't believe we're being conned like this, by being loyal customers. My credit card dispute was found to be acceptable by EA too. I was charged twice for China Rising and didn't think it would be an issue getting my money back immediately for the mistake. Weeks later I am banned from BF4. I asked, like I said above, the EA Admin if it would affect future games to which he responded 'No, it shouldn't' -- turns out it does. What the hell, EA? If you ban an account, at least make it so we can't enter the account. BLOCK US FROM ACCESSING THE ACCOUNT, SO THAT WE CAN'T UPLOAD THE CD-KEY TO THAT ACCOUNT. Or make it so that we can't add any new games, etc etc. It's obviously a soulless ploy to have people spend MORE MONEY on games. So, if you're in this boat, make a new account. But better yet, avoid ever buying EA games. I emailed them three times last week and still haven't heard a reply. EA has the worst Customer Service and the most soulless management ever. They keep your money and offer you NO CUSTOMER SERVICE whatsoever. It's amazing they can run a business like this, stealing money from people. I'm ashamed that I have bought EA games back from Battlefield 1942. I can't believe we all just lost 60 bucks buying a new game and expecting EA to actually care about their loyal customer base. Worst company ever.

They won't even give you a break for an honest mistake. Instead, they just steal your money and tell you you're **bleep**. Great Customer Service EA. I love the passive aggressive 'Thank you for bringing your terrible luck because of our evil to our attention, because you being a customer matters to us; because we steal your money and rob you of enjoyment."

There is zero hope for us ever playing this game, if we installed it on the banned account, I fear. It is so frustrating because there is NO ONE in EA willing to WORK WITH US to BETTER our experiences. Instead, they give you the generic 'You messed up, we don't care, we stole your money, ha ha' response. I am so angry with this company and their inability to provide any compassion, empathy, or help in these matters. We made mistakes. Not even really big ones. And they're permenantly banning us. And AFTER we spend money on the next game, and AFTER we're told it will still work, and AFTER we access the account, and AFTER we install it and waste the CD-KEY, they show us we're banned. No locked account. No saying 'You can no longer install games' in order to save us the money. Nothing. Just lies...hopeless wastes of time and money...and a Customer Service who is most likely a bunch of bots saying 'You're a sucker, thanks for your money'. I, for one, will never buy another EA game no matter how tempting, if this issue doesn't get resolved and they make changes to their customer service policies. Do you guys think it is just a coincidence that the Forum Help Line will CALL YOU TO HELP YOU...but Account Disputes won't even honor you with a real person to talk to? It's because they don't care...Gods, I can't stop venting my frustration about this company...Never again, EA.

Further updates on my situation:

According to Amazon, potentially hundreds of their customers, maybe even thousands are being banned because EA apparently hasn't kept track of the CD-Keys they issued to Amazon to sell.  So a lot of amazon customers are entering keys they got from amazon, and then being subsequently banned later by EA because they don't have a record of that key being sold or distributed to amazon, so they flag it as fraudulent and POOF!  There goes your account.

Stellar work by EA.  The real **bleep**-kicker is that EA is telling me they are waiting on Amazon to reply to them, and Amazon is saying EA won't return emails, calls or letters they have been sending.  THis same thing happened back when Sim City was released.  You'd think they'd have resolved this by now.

Got an answer today:

Thank you for contacting us regarding your inability to access your Origin account.

We have now completed our investigation into your query and upon review of your case, we can see that your game was disabled due to a chargeback against your account.

Please note that a chargeback may occur if a game code has been purchased from an unauthorised source and/or if you have initiated a chargeback.

In order to be able to play Titanfall you will need to repurchase the game from an Authorized retailer. When purchasing EA Games please ensure that you are purchasing from an Authorized retailer or recognized Digital Distribution Service such as Origin.

Please be aware that EA takes chargebacks very seriously and further occurrences of this nature may ultimately result in permanent account closure of your account.

For further information on our policies and procedures please follow the link below:

http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

Thank you for your diligence in bringing this matter to our attention. As a valued customer, your feedback is very important to us.

Yours sincerely,

Alex
EA Terms of Service

EA.com Customer Relations

EA must be **bleep**ting with me. I've bought the game trough the origin store! How idiot can these guys be? 

I have the same problem. there is no place to solve,and no place to consult

EA like a cheat that take your money and kick you out.  

Banned and no announcement is too wounding. I do not any illegal  and I Bought game by my earn money

If EA have not any reasonable explain  I will never  buy any EA production again

Ok, so the good news is that I'm unbanned and can play BF4 again

The bad news is that they removed titanfall from my account.

Sigh.

Am I the only one around here who still has this problem?

I bought it just 2 days ago at a store (MediaMarkt), installed, clicked "Play" and got this error.

I only have 2 games on my account (Alice Madness Returns and now Titanfall).

How is that even possible that I pay 60€ and get NOTHING!?