Yep, still waiting myself. 2 weeks in and I've heard no response after the initial "we are looking into it" email from Account disputes. Judging by their utter lack of response, it seems to me that they either don't know what happened or they know they screwed up and are trying to formulate a PR response to a massive cluster of stupidity.
Thought I'm not surprised EA is absolutely OK with taking our money and then carpet bombing the banzone without cause or reason, or explanation. This is pretty on par for EA and their customer service.
Lets just look at it.
Ban 1 game on origins, regardless of whether it was deserved or not, POOF no games on origins work. Banned from one, banned from all. Get mad on titanfall and say something and get reported, Tough luck, you can now no longer play games that are entirely unrelated.
Ban people and then force them to rely on a terrible antiquated and faceless support email? No phone number? I understand not wanting general support to have a phone number, but for bans? Even EA can't have THAT many bans out there on a daily basis. One would think when depriving customers of a product they paid for, you would have the respect to allow them a speedy resolution to the problem. EA's response? "Ehh... Eff that. Email only."
Allow customers to gift games for friends, a service that is available on hundreds of sites on the internet and their prime competitor, Steam? Eff that. We love your money, but don't want to facilitate you spending more, unless it is on microtransactions. I bet Amazon loves it though.
Not hard to see why EA has been voted worst company a few years now.