Forum Discussion

5 years ago

Profile not permitted to play online

Ahoi!

I have a issue. First at all: Sorry for the bad english cuz i'm from germany but i can't find any solution about this problem.

Like this guy (who's not responded anymore after a time) is the problem not solved with all them 'maybe solutions'.

The problem comes with no problems before. I played one day, going to nightshift and in the moring i can't play multiplayer anymore.,,,

I have already done:

- hard reset

- reinstalling

- change to dns server 8.8.4.4 and so on and back

- checking internet connection at the same time where the game launched (everytime 24ms and no packet losts)

- rebooting router

- i have xbox gold

Any ideas? I play on xbox one

EA_Aljo
Community Manager
5 years ago
@Kirmesss

Thanks for letting me know. Have you tried talking to Microsoft support? They should take a look at your account to see if there's anything on their end causing this.
Kirmesss
5 years ago
@EA_Aljo I talked to the microsoft support too but they can't find anything what can be the problem for this issue. That's why they tell me to do a bug report.
EA_Aljo
Community Manager
5 years ago
@Kirmesss

I can't think of anything else to suggest. It sounds like your account isn't allowed to play online. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They can look into this further for you.
R3ANOMALY
New Novice
7 months ago
If this happens again then you'll need to update the game I got the same thing you did basically means your not permitted to play the old version of the game