A petition for national park

meyers512392 wrote:
I've given up on obtaining that disappearing overpriced oversized pos. I'm content with my true original Springfield Falls! Yeah, that's right, that's how how I feel about it! Stupid elusive elitist super falls! Beer me! By the way, Teddy Roosevelt was a racist * that loved to kill things! Yeah! I said it!

Lol. I honestly don't care about Teddy, I really just want the waterfall since I was low on donuts when the Springfield falls were offered :(

Don't bring it back.

It's weird that most people are seeing it but you aren't. It is a nice piece to have

I got an email reply last night but didn't see it until this morning. Since this is a 3 day holiday weekend, they probably won't see my reply until Tuesday. I am wondering what they mean by "Do you mind if we recover your account here to try and replicate the issue?" Anyone know? I just don't want it rolled back so other premium items I have purchased since don't disappear or any progress lost. See below for the transcript.

Greetings,

My name is Adam and I will be the Specialist assisting you today. I wanted to start by thanking you for your patience and apologizing for the wait time that you have experienced thus far.

Now let’s get started. From my understanding and after reviewing the case notes and previous correspondence, you are having problems with The Simpsons Tapped Out and not being prompted for a Gill Deal. Do you mind if we recover your account here to try and replicate the issue?

Anyway, thanks again for taking the time to reach out and like I said, I am confident that we can get this knocked out for you; I would just ask that you be patient with us while we work through everything.

Finally, I wanted to make sure that you had all the resources you could need for any future issues. We have an extensive knowledgebase full of troubleshooting and general knowledge located at help.ea.com as well as Answers HQ. Answers HQ brings all of the EA community together to offer support to each other and I’ve personally even found a lot of solutions that we use based on how awesomely supportive our community is. You can find it at answers.ea.com.

Regards,
Adam W.
EA Customer Experience

mystery2mi wrote:
I got an email reply last night but didn't see it until this morning. Since this is a 3 day holiday weekend, they probably won't see my reply until Tuesday. I am wondering what they mean by "Do you mind if we recover your account here to try and replicate the issue?" Anyone know? I just don't want it rolled back so other premium items I have purchased since don't disappear or any progress lost. See below for the transcript.

Greetings,

My name is Adam and I will be the Specialist assisting you today. I wanted to start by thanking you for your patience and apologizing for the wait time that you have experienced thus far.

Now let’s get started. From my understanding and after reviewing the case notes and previous correspondence, you are having problems with The Simpsons Tapped Out and not being prompted for a Gill Deal. Do you mind if we recover your account here to try and replicate the issue?

Anyway, thanks again for taking the time to reach out and like I said, I am confident that we can get this knocked out for you; I would just ask that you be patient with us while we work through everything.

Finally, I wanted to make sure that you had all the resources you could need for any future issues. We have an extensive knowledgebase full of troubleshooting and general knowledge located at help.ea.com as well as Answers HQ. Answers HQ brings all of the EA community together to offer support to each other and I’ve personally even found a lot of solutions that we use based on how awesomely supportive our community is. You can find it at answers.ea.com.

Regards,
Adam W.
EA Customer Experience

I hope this is resolved not just on you're account but across the board sounds promising, I'm always sceptical anyway :mrgreen:

iliketoannoyyou wrote:

mystery2mi wrote:
I got an email reply last night but didn't see it until this morning. Since this is a 3 day holiday weekend, they probably won't see my reply until Tuesday. I am wondering what they mean by "Do you mind if we recover your account here to try and replicate the issue?" Anyone know? I just don't want it rolled back so other premium items I have purchased since don't disappear or any progress lost. See below for the transcript.

Greetings,

My name is Adam and I will be the Specialist assisting you today. I wanted to start by thanking you for your patience and apologizing for the wait time that you have experienced thus far.

Now let’s get started. From my understanding and after reviewing the case notes and previous correspondence, you are having problems with The Simpsons Tapped Out and not being prompted for a Gill Deal. Do you mind if we recover your account here to try and replicate the issue?

Anyway, thanks again for taking the time to reach out and like I said, I am confident that we can get this knocked out for you; I would just ask that you be patient with us while we work through everything.

Finally, I wanted to make sure that you had all the resources you could need for any future issues. We have an extensive knowledgebase full of troubleshooting and general knowledge located at help.ea.com as well as Answers HQ. Answers HQ brings all of the EA community together to offer support to each other and I’ve personally even found a lot of solutions that we use based on how awesomely supportive our community is. You can find it at answers.ea.com.

Regards,
Adam W.
EA Customer Experience

I hope this is resolved not just on you're account but across the board sounds promising, I'm always sceptical anyway :mrgreen:

Yeah, I'll believe it when I see it too especially since they never resolved the previous Gil deals. :?

meyers512392 wrote:
I've given up on obtaining that disappearing overpriced oversized pos. I'm content with my true original Springfield Falls! Yeah, that's right, that's how how I feel about it! Stupid elusive elitist super falls! Beer me! By the way, Teddy Roosevelt was a racist * that loved to kill things! Yeah! I said it!

Lol! Me 2 days ago! Now, the deal is back!... And...i...just.... Can't.... Do it!.....no matter how bad I once wanted it and still do! Even though I bought the platinum scratcher just for it and then the deal disappeared! Just not the same anymore! Wtf is wrong with me you may ask as I also question my own sanity? Maybe today, Independence Day, was the wrong day for me and EA struck a nerve. Today is the United States's Birthday!!!! Freedom from a Queen far away! In 1812, we fought again and won again! Our ancestors stood their ground against tyrannic certainty twice to embark upon a road empty of promise but ripe with potential. Thank u EA for taking the time and effort to bring back Gil's deal! I'll continue to enjoy this game but I will not sell out to Gil's whimsical deals like a pet on a leash! Beer me!

P.S. - just a little bit of commmunication on EA's part along the way would have helped a bit