Attention ! Everyone Loading the Wrong Town

bren1960 wrote:

spAnser wrote:
Ive got some more info it seems when logging in the game grabs your user id and when it aska for you town it grabs a different id for some reason. Unaffected towns load the same id for both. So it seems to be a server issue and your town should be safe on the proper id.

So what does it mean if someone screwed around with this other town? Is it still safe?

I would say this is why some people are losing donuts possibly. Someone loads their town and plays it because the server told you it was yours.

spAnser wrote:

lalaland538 wrote:
Has anybody with a "lost town" got it back yet?

I am still without my Springfield. Sad day! :cry:

Fortunately your Springfield is not lost It is still there. The game is improperly loading your Mayhem ID and grabbing the wrong town. The town most likely belongs to someone so try not to destroy whatever town you do load.

Thanks spAnser.. :oops:
I logged in on an iPad that hadn't been updated yet and saw my town,but then game was trying to force the update on iPad too, so I couldn't get my correct "ID #" to submit to EA.

I wouldn't mess with someone else town.. Not my style :wink:

Hopefully, this gets fixed soon. I lost my town a year ago and started over then. I wasn't too upset then, but I have so much more time and $$$ invested now.

Anyways, Thanks spAnser for all your updates and tips!! :thumbup:

spAnser wrote:

bren1960 wrote:

spAnser wrote:
Ive got some more info it seems when logging in the game grabs your user id and when it aska for you town it grabs a different id for some reason. Unaffected towns load the same id for both. So it seems to be a server issue and your town should be safe on the proper id.

So what does it mean if someone screwed around with this other town? Is it still safe?

I would say this is why some people are losing donuts possibly. Someone loads their town and plays it because the server told you it was yours.

I've got memory issues but I'm pretty sure even if I'm told it's mine I'd know it wasn't when I saw it. Mine are all safe. So far. Feel bad for the others

Because it's been merged.

lalaland538 wrote:

spAnser wrote:

lalaland538 wrote:
Has anybody with a "lost town" got it back yet?

I am still without my Springfield. Sad day! :cry:

Fortunately your Springfield is not lost It is still there. The game is improperly loading your Mayhem ID and grabbing the wrong town. The town most likely belongs to someone so try not to destroy whatever town you do load.

Thanks spAnser.. :oops:
I logged in on an iPad that hadn't been updated yet and saw my town,but then game was trying to force the update on iPad too, so I couldn't get my correct "ID #" to submit to EA.

I wouldn't mess with someone else town.. Not my style :wink:

Hopefully, this gets fixed soon. I lost my town a year ago and started over then. I wasn't too upset then, but I have so much more time and $$$ invested now.

Anyways, Thanks spAnser for all your updates and tips!! :thumbup:

You shouldn't need to get the correct ID the server tells the game your correct ID first then it starts feeding it the "LIE" ID it is something that needs to be fixed on their backend. Why it gives the correct ID then assigns you a town with a entirely different ID is beyond me.

The people who are unaffected are people who are either being given all the right IDs or someone who has spent so much time on the wrong ID that when EA finally straightens it out the people who were on the wrong ID all along will probably be stuck with the wrong town.

spAnser wrote:

lalaland538 wrote:

spAnser wrote:

lalaland538 wrote:
Has anybody with a "lost town" got it back yet?

I am still without my Springfield. Sad day! :cry:

Fortunately your Springfield is not lost It is still there. The game is improperly loading your Mayhem ID and grabbing the wrong town. The town most likely belongs to someone so try not to destroy whatever town you do load.

Thanks spAnser.. :oops:
I logged in on an iPad that hadn't been updated yet and saw my town,but then game was trying to force the update on iPad too, so I couldn't get my correct "ID #" to submit to EA.

I wouldn't mess with someone else town.. Not my style :wink:

Hopefully, this gets fixed soon. I lost my town a year ago and started over then. I wasn't too upset then, but I have so much more time and $$$ invested now.

Anyways, Thanks spAnser for all your updates and tips!! :thumbup:

You shouldn't need to get the correct ID the server tells the game your correct ID first then it starts feeding it the "LIE" ID it is something that needs to be fixed on their backend. Why it gives the correct ID then assigns you a town with a entirely different ID is beyond me.

The people who are unaffected are people who are either being given all the right IDs or someone who has spent so much time on the wrong ID that when EA finally straightens it out the people who were on the wrong ID all along will probably be stuck with the wrong town.

In your opinion, will this be a quick fix once they find it, or will there be a huge mess of code to clean up?

Bravewall wrote:

spAnser wrote:

lalaland538 wrote:

spAnser wrote:

lalaland538 wrote:
Has anybody with a "lost town" got it back yet?

I am still without my Springfield. Sad day! :cry:

Fortunately your Springfield is not lost It is still there. The game is improperly loading your Mayhem ID and grabbing the wrong town. The town most likely belongs to someone so try not to destroy whatever town you do load.

Thanks spAnser.. :oops:
I logged in on an iPad that hadn't been updated yet and saw my town,but then game was trying to force the update on iPad too, so I couldn't get my correct "ID #" to submit to EA.

I wouldn't mess with someone else town.. Not my style :wink:

Hopefully, this gets fixed soon. I lost my town a year ago and started over then. I wasn't too upset then, but I have so much more time and $$$ invested now.

Anyways, Thanks spAnser for all your updates and tips!! :thumbup:

You shouldn't need to get the correct ID the server tells the game your correct ID first then it starts feeding it the "LIE" ID it is something that needs to be fixed on their backend. Why it gives the correct ID then assigns you a town with a entirely different ID is beyond me.

The people who are unaffected are people who are either being given all the right IDs or someone who has spent so much time on the wrong ID that when EA finally straightens it out the people who were on the wrong ID all along will probably be stuck with the wrong town.

In your opinion, will this be a quick fix once they find it, or will there be a huge mess of code to clean up?

Honestly it should be a quick fix if you ask me the 2 IDs don't match. All it really needs to do is setup the sessions to give out matching IDs. I really don't know how or why it is giving different IDs out anyways. I can actually load the proper town data by replacing the wrong ID with the correct one on the website in my signature. The only reason the game doesn't load the right data is it gives you a cookie/session for the wrong ID so you can update and play the wrong ID. They need to fix the cookies/sessions to give the ID that properly matches your login ID

I had the game pop up the day before this update telling me a "level 4 town was on my device". I closed the app out completely and went back in and there was my town again. First time I ever had that error. Don't know what's going on with others now, but I managed to avoid further distress by doing that.

Has anyone heard any news about this issue
I deleted and reinstalled the game back to Xmas and my town is there

cripnite wrote:
I had the game pop up the day before this update telling me a "level 4 town was on my device". I closed the app out completely and went back in and there was my town again. First time I ever had that error. Don't know what's going on with others now, but I managed to avoid further distress by doing that.

+1
I had the same (January 8th); it told me there is a level 6 town on my device (ipad mini). It was not easy not to load the level 6 town. I followed:
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/INFO-My-device-shows-a-lower-level-Springfield-and-asks-quot-is/td-p/1702193

Then it said something like "my springfield was opened on another device if you continue you may lose your progress" I still opened it, because I knew I had not opened my springfield on another device.

I got my game back, just had to reassign some already ongoing quests (Kumiko) and now after the update there are no problems.
I noted down my mayhem-id to be sure I have it when needed.