That really sucks, but maybe the person you spoke with was just uninformed? I've always dealt with things using the online live chat, and it's never taken more than a few hours to connect to someone. If I don't get what I want the first time, I contact them again. The one and only time I had a problem receiving donuts was during the Christmas Gil sale. I had to talk to them 3 times before I finally got my donuts. The first person said I had to wait 24 hours to see if they'd show up (which is reasonable). After waiting 24 hours, the second person said the developers were "working on the problem" and I'd get the donuts eventually (LIE!). He was really nice about it though, but I think he was just told to tell everyone that, even though it didn't end up being true. Then after waiting 2 and a half weeks, I contacted them again and the person gave me the donuts, plus I think 200 extra for the trouble. So, I think you should just keep trying until you get what you want. I know it sucks, but...Well, no but, it just sucks that we have to try this hard to get what we pay for.

I thought it had been concluded a long time ago iTunes or where ever you buy your donuts from is the one to contact and make good on the donut purchases. EA does not handle that directly. Am I wrong about that ? Good luck !!!!

That's sad! :shock: It makes you think twice about buying anything! :shock: Thankfully Amazon came to the rescue! :-)

izabellatrix wrote:That really sucks, but maybe the person you spoke with was just uninformed? I've always dealt with things using the online live chat, and it's never taken more than a few hours to connect to someone. If I don't get what I want the first time, I contact them again. The one and only time I had a problem receiving donuts was during the Christmas Gil sale. I had to talk to them 3 times before I finally got my donuts. The first person said I had to wait 24 hours to see if they'd show up (which is reasonable). After waiting 24 hours, the second person said the developers were "working on the problem" and I'd get the donuts eventually (LIE!). He was really nice about it though, but I think he was just told to tell everyone that, even though it didn't end up being true. Then after waiting 2 and a half weeks, I contacted them again and the person gave me the donuts, plus I think 200 extra for the trouble. So, I think you should just keep trying until you get what you want. I know it sucks, but...Well, no but, it just sucks that we have to try this hard to get what we pay for.Izabellatrix, thank you for telling me this! You're right, it DOES suck! But if you were able to get your donuts after going through (pretty much) the same thing, at least I have hope that I'll be able to get mine. It baffles me that they give customers, especially PAYING customer, such a hard time! You'd think they'd treat us with a little more respect. I can't believe they manage to stay in business when they act like this.But again, thank you so much for giving me hope! :) I really appreciate it!

Wondering why you keep buying when it's such a hassle. Or rather - you KNOW it's going to be difficult, and this is a risk you are choosing to run.

johncolombo wrote:I thought it had been concluded a long time ago iTunes or where ever you buy your donuts from is the one to contact and make good on the donut purchases. EA does not handle that directly. Am I wrong about that ? Good luck !!!!I buy through Amazon, but after (roughly) the 12th time of purchasing and reimbursing, they told me to contact EA directly because it was obviously a problem with their app, and that, even though Amaon initially gets the payment, it gets forwarded to EA and they do get the money for them.When neither one takes ownership, it's called, "passing the buck." :roll: Thankfully Amazon really DOES want to take cars of paying customers (with a LONG history).

Buyer Beware! | EA Forums

johncolombo
Hero+
10 years ago
I thought it had been concluded a long time ago iTunes or where ever you buy your donuts from is the one to contact and make good on the donut purchases. EA does not handle that directly. Am I wrong about that ? Good luck !!!!
maximbarne126
10 years ago
That's sad! :shock: It makes you think twice about buying anything! :shock:

Thankfully Amazon came to the rescue! :-)
emymarek721
10 years ago
izabellatrix wrote:
That really sucks, but maybe the person you spoke with was just uninformed? I've always dealt with things using the online live chat, and it's never taken more than a few hours to connect to someone. If I don't get what I want the first time, I contact them again. The one and only time I had a problem receiving donuts was during the Christmas Gil sale. I had to talk to them 3 times before I finally got my donuts. The first person said I had to wait 24 hours to see if they'd show up (which is reasonable). After waiting 24 hours, the second person said the developers were "working on the problem" and I'd get the donuts eventually (LIE!). He was really nice about it though, but I think he was just told to tell everyone that, even though it didn't end up being true. Then after waiting 2 and a half weeks, I contacted them again and the person gave me the donuts, plus I think 200 extra for the trouble. So, I think you should just keep trying until you get what you want. I know it sucks, but...Well, no but, it just sucks that we have to try this hard to get what we pay for.

Izabellatrix, thank you for telling me this! You're right, it DOES suck! But if you were able to get your donuts after going through (pretty much) the same thing, at least I have hope that I'll be able to get mine. It baffles me that they give customers, especially PAYING customer, such a hard time! You'd think they'd treat us with a little more respect. I can't believe they manage to stay in business when they act like this.

But again, thank you so much for giving me hope! :) I really appreciate it!
ephphoneapps
10 years ago
Wondering why you keep buying when it's such a hassle.

Or rather - you KNOW it's going to be difficult, and this is a risk you are choosing to run.
emymarek721
10 years ago
johncolombo wrote:
I thought it had been concluded a long time ago iTunes or where ever you buy your donuts from is the one to contact and make good on the donut purchases. EA does not handle that directly. Am I wrong about that ? Good luck !!!!

I buy through Amazon, but after (roughly) the 12th time of purchasing and reimbursing, they told me to contact EA directly because it was obviously a problem with their app, and that, even though Amaon initially gets the payment, it gets forwarded to EA and they do get the money for them.

When neither one takes ownership, it's called, "passing the buck." :roll:

Thankfully Amazon really DOES want to take cars of paying customers (with a LONG history).
izabellatrix
10 years ago
emymarek721 wrote:
izabellatrix wrote:
That really sucks, but maybe the person you spoke with was just uninformed? I've always dealt with things using the online live chat, and it's never taken more than a few hours to connect to someone. If I don't get what I want the first time, I contact them again. The one and only time I had a problem receiving donuts was during the Christmas Gil sale. I had to talk to them 3 times before I finally got my donuts. The first person said I had to wait 24 hours to see if they'd show up (which is reasonable). After waiting 24 hours, the second person said the developers were "working on the problem" and I'd get the donuts eventually (LIE!). He was really nice about it though, but I think he was just told to tell everyone that, even though it didn't end up being true. Then after waiting 2 and a half weeks, I contacted them again and the person gave me the donuts, plus I think 200 extra for the trouble. So, I think you should just keep trying until you get what you want. I know it sucks, but...Well, no but, it just sucks that we have to try this hard to get what we pay for.

Izabellatrix, thank you for telling me this! You're right, it DOES suck! But if you were able to get your donuts after going through (pretty much) the same thing, at least I have hope that I'll be able to get mine. It baffles me that they give customers, especially PAYING customer, such a hard time! You'd think they'd treat us with a little more respect. I can't believe they manage to stay in business when they act like this.

But again, thank you so much for giving me hope! :) I really appreciate it!

No problem, good luck!
emymarek721
10 years ago
ephphoneapps wrote:
Wondering why you keep buying when it's such a hassle.

Or rather - you KNOW it's going to be difficult, and this is a risk you are choosing to run.

When the customer service rep from EA told me that, as long as I could furnish a receipt, there would BE no hassle, I believed them. If I had known that this was going to happen, I wouldn't have purchased them.

maximbarne126 wrote:
That's sad! :shock: It makes you think twice about buying anything! :shock:

Thankfully Amazon came to the rescue! :-)

So true! Thank you! :mrgreen:
sojournfan
10 years ago
After the one time I had trouble with donuts loading in my game, I started buying Amazon coins. Never had a problem since and they are a little cheaper too.
emymarek721
10 years ago
Brabsel wrote:
Man that sucks and really is shocking!

I still can't believe it. :(

sojournfan wrote:
After the one time I had trouble with donuts loading in my game, I started buying Amazon coins. Never had a problem since and they are a little cheaper too.

I tried that, too. :(
sojournfan
10 years ago
emymarek721 wrote:
sojournfan wrote:
After the one time I had trouble with donuts loading in my game, I started buying Amazon coins. Never had a problem since and they are a little cheaper too.

I tried that, too. :(

That sucks. I can't believe EA treated you like that. It's definitely on EA's end if it happens so much. Terrible customer service.