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srpenny's avatar
srpenny
12 years ago

Can't visit friend's towns despite them updating

SR_Penny wrote:
So I updated nearly 2 hours ago & all is running fine. I told a couple of friends to also update so that I could visit their towns & continue collecting cash/XP, as well as the new hearts.

Each of them has updated, but none of us can still access each others towns as it tells us that the other person is still on an old version of the game. We've all closed the game down completely, restarted our iPads & hoped that by loading up fresh it would sync & recognise we had all updated, but no.

I currently have have approx 40 'friends' on Origin who are on level 25 of the game - none of which I can access. I know some people won't have actually updated yet, but I also know that plenty have. Do EA run a full end-to-end test on any of their updates before they roll out to customers?!


The same here. Some of my friends have updated and visited my town but I can't visit them. It says they need to update but they already did.
  • homers1donut's avatar
    homers1donut
    12 years ago
    Relax folks, the servers are just being slow because it's a brand new update and there are literally MILLIONS of people downloading the update right now, each of which is a couple hundred megabytes, and on top of that it has to do all the tracking of people's app versions, and more.

    Slowly but surely more and more towns that I previously was blocked from are now one by one each letting me in. Just have a tiny bit of patience. EA has had a lot of unacceptable bugs, but this ain't one of them. This is simply a very temporary very short term slowdown of just one single new feature because millions of people are in the processof getting served updates right now. This is an entirely reasonable situation to expect. By this time tomorrow I bet the VAST majority of updated app towns will allow you in.

    =)
  • srpenny's avatar
    srpenny
    12 years ago
    Homers1Donut wrote:
    Relax folks, the servers are just being slow because it's a brand new update and there are literally MILLIONS of people downloading the update right now, each of which is a couple hundred megabytes, and on top of that it has to do all the tracking of people's app versions, and more.

    Slowly but surely more and more towns that I previously was blocked from are now one by one each letting me in. Just have a tiny bit of patience. EA has had a lot of unacceptable bugs, but this ain't one of them. This is simply a very temporary very short term slowdown of just one single new feature because millions of people are in the processof getting served updates right now. This is an entirely reasonable situation to expect. By this time tomorrow I bet the VAST majority of updated app towns will allow you in.

    =)


    The whole premise of the update is to be able to visit 'friends' & collect cards/hearts. If you can't do that, then I would class it as unacceptable. If I put a piece of software out to one of my clients & it couldn't do what I told them it would, & I wasn't forthcoming with when it would actually work, I'd probably lose my job!
  • srpenny's avatar
    srpenny
    12 years ago
    I can now visit approx 50% of my 'friends', but there are still some who have updated that I can't visit. Of those that I can, only around 50% ever have any cards to select, & of those cards I only get a heart in about one of five. If I go through all the towns I can visit (30ish) I'll only manage to get about 7-8 hearts. A lot of time/effort for very little return.

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