Game hasn't loaded since Monday

Shadiest_one wrote:
what kind of phone does he have? Sometimes they have internal storage like my sg3.
Have him back up all his files to a computer and format his internal storage. That is if his phone has an internal storage.

He's on the same phone.

Is this perhaps something specific to the SG3? It seems most if not all the people I've seen with this issue have this same phone..

Edit: Wouldn't a factory reset format the phones internal storage?