Game not loading

I’ve had to delete, reinstall, and download the update twice now. It’s getting pretty frustrating.

It seems to be a problem with Apple devices.

PROGRESS!

At first, only my iPhone could login successfully; the iPad had eternal spinning donut.

I uninstalled/reinstalled on the iPad, and was able to login. Then i got a Bart screen.

Trying to log in again, i got the spinning donut. HOWEVER, i fully closed the app (swipe off the recent apps screen) then opened it THROUGH THE APP STORE. This worked successfully.

Maybe going through the App Store will work for you? Try it!

I was eager to try this suggestion, but unfortunately, it did not change anything for me. I still have a constantly spinning donut, no matter what I do. Given the number of comments about this problem, I’m guessing that it’s enough of a widespread issue that the developers are going to have to push out a software fix at some point. Maybe they’ll throw in a free Xylem to thank us for our patience…

There's a post up on the TSTO FB - yay - I'd hoped it would be soon ?
Watch out for an App store update it seems - here's that post

https://www.facebook.com/TheSimpsonsTappedOut/posts/pfbid02wjCzQrsN76BGgD65YaMnAbM2T6v6V8eVYECEGPj8BgzE39DvcBftDTamGQa9WWq5l

" The Simpsons: Tapped Out
35 m ·
D’oh! Racoons got in the server room.
We’re aware some of you on iOS devices are having trouble logging into your Springfield. Keep an eye on the App Store for an update coming soon.
( and a link to the AHQ thread I posted before !! )

"D’oh! Racoons got in the server room.
We’re aware some of you on iOS devices are having trouble logging into your Springfield. Keep an eye on the App Store for an update coming soon."


@1-Graham-S ....So you're saying this is all Castiel's fault :P

"Rhinomix76;c-2234626" wrote:
"D’oh! Racoons got in the server room.
We’re aware some of you on iOS devices are having trouble logging into your Springfield. Keep an eye on the App Store for an update coming soon."


@1-Graham-S ....So you're saying this is all Castiel's fault :P

What! it wasn't me *continues to bite wires*
https://media.giphy.com/media/3oriePuWq49n3PsBC8/giphy.gif

Message from the EA Community Team

https://answers.ea.com/t5/Bugs-Technical-Issues/Under-Investigation-Game-wont-load-past-donut-spinning-screen/m-p/13074534#M148347

" Hey all, Just a few quick updates on our side:

At this time, updating to the new app store version looks to resolve the issue for users who hadn't run into it yet, but does not retroactively fix the issue if you were already affected.

If you are currently stuck at the "spinning donut" screen and you're not playing on an anonymous account (account is linked to an EA account), fully uninstalling the game and reinstalling should allow you to resume playing.

Again, if you play on an anonymous account (don't use an EA account), uninstalling and reinstalling will wipe your game's progress, so please continue to hang tight while we investigate the issue further. "

Thanks Graham, uninstalling worked after this update.

Finally worked :smile:

THis sucks. I have been unable to play this game for days. But it finally worked after uninstalling it and reinstalling it.