Been down this road before back on March 25th........they see an updated is coming up to address A glitch and either they don't look any further to confirm it is a fix for THE glitch, or they don't know HOW to look at what the coming update will fix, OR simply just hoping this will stop the customer from pestering them.
"hobbesisreal;c-1933765" wrote:
"hobbesisreal;c-1926482" wrote:
So, since my game broke with the 2nd login after just 1 hour after it was successfully rolled back, I called EA again on the phone.
This EA rep was sincerely helpful. He asked since my case has a 9 month running history of the progression of this issue, if I could spend some time with him as he loops in multiple departments to look at me case as a means of helping everyone with a general fix.
One reason for this is because my game is one of the RARE instances when an EA rep actually figured what was broken in the game (which was due to bugged variables) and actually did a REAL fix (corrected all the wrong variables) ( https://forums.ea.com/en/the-simpsons-tapped-out/discussion/comment/1889528/#Comment_1889528 ).
After I explained details of the history of this glitch (including how this has grown to more players with each update since the Time Event last year in June), and how my game was actually fixed, he put me on hold for about 10 minutes as he talked with another tech department.
He came back asked a few more details, and put me on hold for another 15 minutes as he looped in the higher management levels to look at my case that actually showed a proven fix.
He came back and said he is trying to get in contact with the development rep that actually figured out the real fix and is trying to get her and the development team and the upper management levels to talk together to apply this fix for not only my game that is now broken for the 7th time in 9 months....but for everyone.
So after about an hour on the phone.......He did say that the upper management team said that they are getting really close for a public update release fix and hopes this insight into how my game was fixed will help finalize their update for release. He did say that even though there is not an ETA for the release he said that he had collaborated confirmation from both the development team and the upper management that is is coming very soon. When I said that I have heard that for 9 months, he said that each time that is noted in my account by an EA rep there are no notes from the development about this but this time he has this from their team.
He did say that since they are so close to a fix release that rolling back a game right now could actually hinder the benefits of what the upcoming fix would address.
So....can't say anything for sure, but he did (for a nice change) really take the time and was drawing in 3 different departments together (the original EA developer that actually found a fix for my broken game / development team / upper management team) to get a final fix.
I got an update today. When I get confirmation the proposed update is released, I will see if has helped anyone here.......
My main concern right now is with the Character button in the top left not functioning. Our studio team have been made aware of the various issues occurring and I do believe a patch will be going live later on this week so for now lets wait until this patch gets releases and see where we go from here.
I look forward to hearing from you later in the week with an update and if you are happy that most of the issues have been resolved. I will look into granting you a substantial amount of donuts as a one time gesture to thank you for your patience.
"hobbesisreal;c-1934631" wrote:
Well....I got confirmation from EA that the fix today was NOT for this glitch. Here is what was shared from EA.....
The patch today after researching was to fix an issue regarding the museum quest to crash, and not for the fixing the glitched games.
The difficult task the studio have is that the idle character button is not effecting every player. (myself included) so they are struggling to determine what and how they can fix this when it is not a general across the board issue.
My consensus is they will ask us to offer a templated land to users affected if this continues XXXXXXX.
As discussed, the amount of items you receive is quite staggering. The downside is you need to start with a Level 60 empty land but if you are creative then you have hundreds and hundreds of items waiting for you to place on your new land.
