Locked out of game

I just got off of another fruitless EA live chat! It’s the same runaround I dealt with last month when I ended up missing half the Easter event!

I’m surprised though that they aren’t fixing this quicker since there seems to be so many people experiencing the same Origin login/crash issue. Last month when I was locked out I wasn’t seeing the same number of complaints so I’m guessing this one is more widespread!

Very frustrating!!! Please get it together EA!!!

yeah lets chock it up that EA just doesn't give a damn I am also locked out of that game no point opening up a ticket, they will close it 7 days later without a resolution.

I would still open a ticket guys. No chat though, they're not listening anyway. Apparently they're still working on it (see bugs and issues forum thread) and we should get another update this week.

Pokelon wrote:
I would still open a ticket guys. No chat though, they're not listening anyway. Apparently they're still working on it (see bugs and issues forum thread) and we should get another update this week.

I did open a ticket it they had it unanswered for a week and then they closed it and they said you need to sit by while we fix it we can't give you a time frame. then they close my ticket and Here I am out $500 and nothing to play

Snakeyees wrote:

Pokelon wrote:
I would still open a ticket guys. No chat though, they're not listening anyway. Apparently they're still working on it (see bugs and issues forum thread) and we should get another update this week.

I did open a ticket it they had it unanswered for a week and then they closed it and they said you need to sit by while we fix it we can't give you a time frame. then they close my ticket and Here I am out $500 and nothing to play

Ok, that's really not cool. :( They could at least give you some compensation. When you can get in again, open a ticket again with the time you were unable to play, just to have it filed on your profile for next time.

I would like to suggest that all with issues related to the recent update and the malfunctions that followed to enter a description of your problems on this section of the forum:

http://forum.ea.com/eaforum/posts/list/10088101.page

Just describe your issues the best that you can. Then the next time you contact EA, you can refer to this collection of reports. It should be helpful if they ever take it seriously to address with a professional fix.

Cheers ...

So the update has hit, and my game is still crashing. Nothing has changed. Anyone else?

tom_pratt_123 wrote:
So the update has hit, and my game is still crashing. Nothing has changed. Anyone else?

Same. Got the little update, got my hopes up and then nope. Crashed to my home screen as per usual. This game is just making me angry now

Annie_19831983 wrote:

tom_pratt_123 wrote:
So the update has hit, and my game is still crashing. Nothing has changed. Anyone else?

Same. Got the little update, got my hopes up and then nope. Crashed to my home screen as per usual. This game is just making me angry now

Complete joke. I'm guessing we've now missed the limited time content

tom_pratt_123 wrote:

Annie_19831983 wrote:

tom_pratt_123 wrote:
So the update has hit, and my game is still crashing. Nothing has changed. Anyone else?

Same. Got the little update, got my hopes up and then nope. Crashed to my home screen as per usual. This game is just making me angry now

Complete joke. I'm guessing we've now missed the limited time content

That's my guess as well. I emailed EA about it - whether they can add the Millhouse skin to my game (when, if I ever, I can finally get into the game) and no surprise - they haven't responded to that...