Sideshow Bob

"chadstraus97;c-1879701" wrote:
For the second call I specifically asked for a tech team member without a heavy accent. Maybe it was just luck of the draw, but I got an Aussie, so that was fine (doesn't hurt to ask). He confirmed that there's a "Studio" group. Apparently, there are three levels of reps who actually get involved when you call: (1) the initial reps (VERY basic knowledge and scripted answers), (2) the people EA reps commonly call the tech team (who handle Tier I problem cases and also rely heavily on the scripted answers but have limited additional knowledge), and then (3) the consultants/specialists (who handle Tier II tech team cases). Allegedly (not sure I believe this based on others reporting success from just a 20-min call and what Christian B told me yesterday morning), even those Tier II people can't put characters into your game because they don't have all of the same tools as the Studio Group. Either way, I was told I needed to continue to wait and it could be 24-72 hours or up to 5 business days until I get an email response from the Studio Group.