So done with this garbage ...

User no longer available

Have you tried resetting the device you're playing on. If it's iPhone/iPad, erase the device and restore from backup.

"MrNick84;c-2221119" wrote:


Have you tried nuking?

To be in a position to have that as an option would be a significant improvement over where I am now!

:#

Just want to check that you have checked your ea account
Go to ea.com and log in using your email and password. Once inside check that your primary EMAIL is VERIFIED and add an ALTERNATIVE email address (That you will not lose access to) and a real phone number (useful as alternative methods for security codes), then verify all your details.- Once you've checked everything, change your password to be less than 15 characters with only letters and numbers in it.

User no longer available

So ... deep breath.

Finally got someone on chat.

After much going backwards and forwards, it appears that my saved game on the server is corrupted beyond repair and cannot be rolled back, meaning that the only option available (apparently) is for them to give me a template Springfield retaining my current level (939 obviously) but apparently without any of the 500+ characters, and thousands of buildings and decorations I had gathered, or the maximum cash I had available to me, or the 1500+ game multiplier I had achieved.

In the whole scheme of things, this is a trivial matter. It is a mobile video game that I use to kill some time and get involved in a community (to some degree) and on which I have spent maybe £500 over 10 years.

I am also a 53 year old man with way more important things to worry about than this, but I am currently a combination of really angry and also quite upset that something like this can be allowed to happen by one of the world's largest games companies.

I haven't pulled the plug on the template yet (on the off chance that there still might be "hope") but I am probably delaying the inevitable.

But, to be honest, I don't really feel starting again is something I am even vaguely interested in right now.

David

Im also very sympathetic to your horrible situation. If I had lost my town at this point, i'd also feel equally distressed.

That said, the sooner u start fresh, the sooner you'll have a new town to help you move on from this loss. Break ground and keep moving forward.

i would not get a template town, I would start over.

I also would not take one persons opinion that there is nothing else to do. I would close this ticket and try again and get someone else to look at it. Since it is now a holiday weekend I would wait until Tuesday during US Central time business hours to try again and try to get someone in the us by phone would be best, live chat or Twitter help.

Hope that you get a donut refund. I'll offer my two cents, I don't know if it will help. My Springfield has a vibe that new content and characters have to meet or they go into storage. I could easily put half my characters in storage and not miss them. There are so many obscure, weird characters, I just don't like them. I probably have 65% of my buildings and decorations in storage because they just don't make sense.

My favorite part of town, is the first area I created, The Simpson's house, Flanders next door, my first KwikEMart, Moe's. The Simpson's neighborhood. All of which are offered near the start of the game.

So if I had to start over, I'd be distraught no doubt, but I'd be able to create my favorite most important part of the game very quickly, and then acquire my favorite decorations once again.

Maybe you feel this way too, and don't need absolutely everything to enjoy the game, but the truth is almost everything is being offered via endless mystery boxes and all events have tons of old content.

Good luck. It will still be fun and enjoyable.

How does ones game get corrupted beyond repair??
I want to avoid this happening.