TERRIBLE TERRIBLE customer "service".. I've had it EA!!!

Mjr1124 wrote:

vic147 wrote:
I am really really sorry to read this thread Utrolia, I knew something was wrong every time I visit your town my game would freeze and would only let me tap one or two ghosts and crashed, ( I thought it was my device) now I see it's not.
All of your neighbors are experiencing the same? If so then I'm pretty shure it's their server.
Hope you get your town asp.

I don't know how good of friends you two are, but seeing as this person can get your town to load, if even for a minute, you may want to give them your login info and maybe have them store as many of your small decorations and stuff as they can.

No reason to get someone else to log into my account on their device when I already have another device (android).
Same problem occurs there.

vic147 wrote:
I am really really sorry to read this thread Utrolia, I knew something was wrong every time I visit your town my game would freeze and would only let me tap one or two ghosts and crashed, ( I thought it was my device) now I see it's not.
All of your neighbors are experiencing the same? If so then I'm pretty shure it's their server.
Hope you get your town asp.

Hello Vic!
You are actually the first neighbor I have that I have spoken to about this, and who's told me my SF also crashes when people visit. Not just when I visit my town myself.
EA is on it, I hope they will sort this out asap :)

You can also try bluestacks, it runs on a PC, it solved my game crashing when I deleted over 100 hundred pending requests. Hope it helps.

I actually had a good experience with EA Customer service! This thread inspired me to create a thread about it... check it out if you want to : http://forum.ea.com/eaforum/posts/list/0/9768233.page#30537329

I can see both sides for and against the OP.

I'll just say this as someone with a background in helpdesk support. I'm anonymous to all of you so therefore I'm not fibbing to "up my cred" with you guys. Having said that, I was pretty damn good at my job. I imagine it's because I used critical thinking while troubleshooting and not just running through a script or doing the bare mininum to get to the next ticket. It pissed me off so much seeing several of my coworkers doing this with such a carte blanche, "who cares" attitude. Don't like your job? Get another one. So the OP I believe is entitled so feel annoyed because I saw the original correspondence before the edit and it was a clear cut case of "send the standard crap, lunch time, they write back? Pass the buck or close the ticket." That is a monumental BS way of conducting your job which I blame the rep and their mgmt for.


Again, I know this routine, been in the game for years. I will bet cash that these reps are told "burn through those tickets, the faster, the better" guaranteed. And the reason some get good service and some not? Some reps are good, some suck, simple. Seen it a million times.


TL;DR - the OP is justified in feeling slighted/angry

utrolia wrote:

Mjr1124 wrote:

vic147 wrote:
I am really really sorry to read this thread Utrolia, I knew something was wrong every time I visit your town my game would freeze and would only let me tap one or two ghosts and crashed, ( I thought it was my device) now I see it's not.
All of your neighbors are experiencing the same? If so then I'm pretty shure it's their server.
Hope you get your town asp.

I don't know how good of friends you two are, but seeing as this person can get your town to load, if even for a minute, you may want to give them your login info and maybe have them store as many of your small decorations and stuff as they can.

No reason to get someone else to log into my account on their device when I already have another device (android).
Same problem occurs there.

Yeah you have two devices you can't access your town from...

Anyway, if you don't want to listen to good advice then you can just wait for EA to fix it for you. Good luck with that...

Mercury retrograde j/s.
Harpies was mercury retrograde too.

Mjr1124 wrote:

utrolia wrote:

Mjr1124 wrote:

vic147 wrote:
I am really really sorry to read this thread Utrolia, I knew something was wrong every time I visit your town my game would freeze and would only let me tap one or two ghosts and crashed, ( I thought it was my device) now I see it's not.
All of your neighbors are experiencing the same? If so then I'm pretty shure it's their server.
Hope you get your town asp.

I don't know how good of friends you two are, but seeing as this person can get your town to load, if even for a minute, you may want to give them your login info and maybe have them store as many of your small decorations and stuff as they can.

No reason to get someone else to log into my account on their device when I already have another device (android).
Same problem occurs there.

Yeah you have two devices you can't access your town from...

Anyway, if you don't want to listen to good advice then you can just wait for EA to fix it for you. Good luck with that...

Sorry if my response came off as bitchy or rude. It was not intentional, but can happen when you respond with a short sentence.. Easy to misunderstand online.
I was just saying, if its the same problem on my two different devices (and even my neigbors experience crashing while visiting my town) I have no hope that a third device can fix this.. Understand? :-)

danejm wrote:
I can see both sides for and against the OP.

I'll just say this as someone with a background in helpdesk support. I'm anonymous to all of you so therefore I'm not fibbing to "up my cred" with you guys. Having said that, I was pretty damn good at my job. I imagine it's because I used critical thinking while troubleshooting and not just running through a script or doing the bare mininum to get to the next ticket. It pissed me off so much seeing several of my coworkers doing this with such a carte blanche, "who cares" attitude. Don't like your job? Get another one. So the OP I believe is entitled so feel annoyed because I saw the original correspondence before the edit and it was a clear cut case of "send the standard crap, lunch time, they write back? Pass the buck or close the ticket." That is a monumental BS way of conducting your job which I blame the rep and their mgmt for.


Again, I know this routine, been in the game for years. I will bet cash that these reps are told "burn through those tickets, the faster, the better" guaranteed. And the reason some get good service and some not? Some reps are good, some suck, simple. Seen it a million times.


TL;DR - the OP is justified in feeling slighted/angry

+1

Thank you so much for posting this!
:-)

I want to thank user robandjulie for helping me solve my issue.
He told me to store all my "walking decorations", and it worked!
My game is now crash-free :-D
Yay!