Those who have missing donuts, post it here......

johncolombo wrote:

mimi12810912 wrote:
I lost all of my donuts today (I have not updated yet). I just got done with chat and he told me that he would have to escalate my issue. The only things he asked me was the number of donuts I'm missing and my mayhem ID. He told me that I would get an email in 1-2 days and that he hoped I would be compensated.

I find it interesting that some have already been compensated but I had to be escalated. I'm curious as to why that is.

were you sent to India or talk to someone at EA?

I was on live chat with someone in India. I didn't bother with a phone call since it's 9 pm here on the West Coast.

mimi12810912 wrote:

johncolombo wrote:

mimi12810912 wrote:
I lost all of my donuts today (I have not updated yet). I just got done with chat and he told me that he would have to escalate my issue. The only things he asked me was the number of donuts I'm missing and my mayhem ID. He told me that I would get an email in 1-2 days and that he hoped I would be compensated.

I find it interesting that some have already been compensated but I had to be escalated. I'm curious as to why that is.

were you sent to India or talk to someone at EA?

I was on live chat with someone in India. I didn't bother with a phone call since it's 9 pm here on the West Coast.

Try tomorrow during business hours at EA if you can, then let us know what happened. I'm not anti India, I have Indian friends, I'm anti outsourcing.

johncolombo wrote:

mimi12810912 wrote:

johncolombo wrote:

mimi12810912 wrote:
I lost all of my donuts today (I have not updated yet). I just got done with chat and he told me that he would have to escalate my issue. The only things he asked me was the number of donuts I'm missing and my mayhem ID. He told me that I would get an email in 1-2 days and that he hoped I would be compensated.

I find it interesting that some have already been compensated but I had to be escalated. I'm curious as to why that is.

were you sent to India or talk to someone at EA?

I was on live chat with someone in India. I didn't bother with a phone call since it's 9 pm here on the West Coast.

Try tomorrow during business hours at EA if you can, then let us know what happened. I'm not anti India, I have Indian friends, I'm anti outsourcing.

I hear ya! My last job was outsourced to India (thanks to a major American bank). I totally understand that the reps have no authority and I wasn't expecting much. He was very friendly and I didn't have to wait for more than 1 minute to talk to him. If I don't hear from anyone at EA in the morning I'll request a phone call and report back.

5th day after my initial complaint to ea and still no email or refunded donuts. I spoke to them via live chat again last night and asked when my donuts would be returned and still couldn't not answer me. I also stated why other players have reported the issue after me and yet have already been compensated for missing donuts after one complaint and it was rectified on the spot. Still could not answer that question either. Iam starting to get fed up with this but iam tryingy best to stay calm. If people are getting compensated it should be all at once via an update or order of complaint. Not just to who ever the lucky people are to get the right people at ea.

emmcee1 wrote:
5th day after my initial complaint to ea and still no email or refunded donuts. I spoke to them via live chat again last night and asked when my donuts would be returned and still couldn't not answer me. I also stated why other players have reported the issue after me and yet have already been compensated for missing donuts after one complaint and it was rectified on the spot. Still could not answer that question either. Iam starting to get fed up with this but iam tryingy best to stay calm. If people are getting compensated it should be all at once via an update or order of complaint. Not just to who ever the lucky people are to get the right people at ea.

l

Same, contacting 2 times both cases are closed and solved but still no donuts back.

What else has pi$$ed me of is that we have to chase it up like this and it's not even our fault. They hardly make it feel they are working on the issue, I get the impression that if you don't make the effort to contact ea you won't get reimbursed. If that's the case, that's wrong, if they can make updates reach every device, they should be able to check on every device, who has/had donuts and where they went. Funny hiw they can't fix this glitch quick but the free donut glitch a few years back got fixed ASAP. Ill give them another day and ill contact again. Still blows myind how others who have reported the issue after me have been compensated already. That makes me livid, you can't do that IMO.

And yet another update.

Has anyone lost donuts after the Gil Deal update for Ice Cream Homer?

My donut issue has been finally resolved. Best of luck to those still trying.

HELP CENTER
Oscar van Beek

My name is Ross, I am a Specialist here at Electronic Arts customer support. We were very sorry to hear about your issue and I have been investigating your case to the best of my ability to determine what our next step toward correcting your issue should be.

As an avid Simpsons fan myself, not to mention a self-confessed Tapped Out addict I absolutely appreciate how frustrating it might be to earn content in your game like this and due to some hiccup in the system not receive it, so rest assured this is something we do take very seriously.

I have raised your case to the attention of the Game Studio team with whom our Expert Response Team works to attempt to duplicate issues like yours. Once the issue has been replicated in a testing environment we will be able to determine the cause of it and attempt to correct the issue in either an action on your account, or failing that a future update to the game.

As your case will now be with this team, we would request that in future if you are looking for an update on its progress you please open a new case to inquire, as updating the existing case from your end will move the case back into our email response queue and delay your ongoing investigation. Please feel absolutely free to contact us about this should you feel a need to, all we ask is that to prevent delays, you should simply open a new case to do so!

Once we have any update in relation to this we will contact you again, until then we can only apologise once more for the issue you are experiencing and ask for your continued patience and understanding as we work to correct this matter.

Regards,
Ross C.
EA Customer Experience

Corporate Info Legal Notices Terms of Service Privacy Policy (UPDATED)
© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

Long story it will take some time i dont get it some get there donuts back right away and i need to wait, screw them?

OzzyNL wrote:
HELP CENTER
Oscar van Beek

My name is Ross, I am a Specialist here at Electronic Arts customer support. We were very sorry to hear about your issue and I have been investigating your case to the best of my ability to determine what our next step toward correcting your issue should be.

As an avid Simpsons fan myself, not to mention a self-confessed Tapped Out addict I absolutely appreciate how frustrating it might be to earn content in your game like this and due to some hiccup in the system not receive it, so rest assured this is something we do take very seriously.

I have raised your case to the attention of the Game Studio team with whom our Expert Response Team works to attempt to duplicate issues like yours. Once the issue has been replicated in a testing environment we will be able to determine the cause of it and attempt to correct the issue in either an action on your account, or failing that a future update to the game.

As your case will now be with this team, we would request that in future if you are looking for an update on its progress you please open a new case to inquire, as updating the existing case from your end will move the case back into our email response queue and delay your ongoing investigation. Please feel absolutely free to contact us about this should you feel a need to, all we ask is that to prevent delays, you should simply open a new case to do so!

Once we have any update in relation to this we will contact you again, until then we can only apologise once more for the issue you are experiencing and ask for your continued patience and understanding as we work to correct this matter.

Regards,
Ross C.
EA Customer Experience

Corporate Info Legal Notices Terms of Service Privacy Policy (UPDATED)
© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

Long story it will take some time i dont get it some get there donuts back right away and i need to wait, screw them?

This is the exact same email they sent me :lol: Absolute clowns, they really are.