Those who have missing donuts, post it here......

montmorencyj wrote:
Saw John's sticky at the top of forum and contacted EA Support again through Live Chat. My donuts have now been restored, yay!

Thanks John and EA Support :thumbup:

:-)
you're very welcome! Wish I had more info. EA is aware. That is just the only info we have now.

for those that didn't see it
http://forum.ea.com/eaforum/posts/list/10344857.page

I contacted EA support. They did not restore my donuts, but said my donuts would be restored with an update/fix that will come soon.

RichardJH11 wrote:
I contacted EA support. They did not restore my donuts, but said my donuts would be restored with an update/fix that will come soon.

I would contact them again. Tell them you went to the tapped out forum and the official answer was donuts restored. Tell them you got the info from a moderator and that the moderator was told this is what would happen. But be nice. Nice always wins.

Just contacted EA as well, they refused to refund my donuts again (just like yesterday) and said instead to wait for the patch. They said they saw the post on the forum and it's incorrect.
I asked why some users are getting their donuts back but not me, and his reply was:
"We've got some support that's not really handled directly by EA, but via vendor sites, and they typically aren't in-the-know as much as those of us under the actual banner are."

alapalme wrote:
Just contacted EA as well, they refused to refund my donuts again (just like yesterday) and said instead to wait for the patch. They said they saw the post on the forum and it's incorrect.
I asked why some users are getting their donuts back but not me, and his reply was:
"We've got some support that's not really handled directly by EA, but via vendor sites, and they typically aren't in-the-know as much as those of us under the actual banner are."

OK will send message back to higher authorities. That's all I was given to help you all.

EDIT: message sent that you're not getting you're donuts back.

Im on with the chat support right now and he has told me the issues are coming from the extra land added. Waiting to see if they are going to credit my donuts.

Edited -EA help gave me my donuts and a few extra for the inconvenience.

johncolombo wrote:

alapalme wrote:
Just contacted EA as well, they refused to refund my donuts again (just like yesterday) and said instead to wait for the patch. They said they saw the post on the forum and it's incorrect.
I asked why some users are getting their donuts back but not me, and his reply was:
"We've got some support that's not really handled directly by EA, but via vendor sites, and they typically aren't in-the-know as much as those of us under the actual banner are."

OK will send message back to higher authorities. That's all I was given to help you all.

EDIT: message sent that you're not getting you're donuts back.

After I posted that message, I kept talking to the support guy. He said the following:
- if they issued donuts back now /and/ the next patched refunded donuts, we would be getting double donuts, which wouldn't be fair to others, and
- if the bug is still there, I'll just end up losing the new donuts anyway...

THEN the support person did issue my donuts back. I'm not sure why, but I have them back!! He was very nice, asked me to log out and back in, and there they were!

Al

alapalme wrote:

johncolombo wrote:

alapalme wrote:
Just contacted EA as well, they refused to refund my donuts again (just like yesterday) and said instead to wait for the patch. They said they saw the post on the forum and it's incorrect.
I asked why some users are getting their donuts back but not me, and his reply was:
"We've got some support that's not really handled directly by EA, but via vendor sites, and they typically aren't in-the-know as much as those of us under the actual banner are."

OK will send message back to higher authorities. That's all I was given to help you all.

EDIT: message sent that you're not getting you're donuts back.

After I posted that message, I kept talking to the support guy. He said the following:
- if they issued donuts back now /and/ the next patched refunded donuts, we would be getting double donuts, which wouldn't be fair to others, and
- if the bug is still there, I'll just end up losing the new donuts anyway...

THEN the support person did issue my donuts back. I'm not sure why, but I have them back!! He was very nice, asked me to log out and back in, and there they were!

Al

Maybe my message got through?

johncolombo wrote:

Maybe my message got through?

Quite likely!, in that case, thank you!

alapalme wrote:

johncolombo wrote:

Maybe my message got through?

Quite likely!, in that case, thank you!

I put in a call to EA. Waiting for them to call me back.