Urgent help required!!!

Tbryson1390 wrote:
If you didn't sign in with origin or link it to an origin account I fear you may have lost it all.

Well i know ive lost it because the Android version of the game does not have any option to log into an Origin account!

Which is not only stupid but careless by them!

Also though it was clearly saving my data onto their servers somewhere, maybe associated to my phones ID, loaded it fine for days and had no issues with the game, till my phone died whilst it was loaded.

I have already contacted Watchdog about this issue, as i feel they have the right to make this well known to other android users spending there money. Contacted EA by phone and been on hold for 30mins with no answer so gave up. Posted on the Answer HQ and no reply. Emailed them as well so it not like i havent tried to contact them either!

psukegreen wrote:
Reason why android sucks. Contact ea and if you bought doughnuts you should have receipts.

Ah, yes, it's Android that sucks and not EAs dev team... :P

I actually got a Sideshow Bob appearance on my Android version (I play both).

psukegreen wrote:
Reason why android sucks. Contact ea and if you bought doughnuts you should have receipts.

Yeah im hoping your right, deffinatly should be some sort of proof of my losses on their servers.

doesnt anyone have the number to contact EA about this? number i rang ended up being FIFA related!

sellhigh378 wrote:

UKz Finest MK wrote:
I play simpsons tapped out on my HTC one XL and ever since getting the game im addictted. Only been playing the game for 3 days now and was already lvl 11 or 12. Spent at least 50 quid on dohnuts so far!

Now for a start the HTC version of the game ive been playing seems to be completely different to everyone else, because not only have i never had a screen saying to create or login to an origin account, but it also for the same reason ofcourse wont let me add friends.

I woke up today and went down stairs whilst i had just opened my STO game and it was still there, had just finished clicking on my 15 brown houses, 10 purple ones, 4 or 5 blue ones. Plus all the missions i had completed. before the money had even finished collecting itself my phone died. Once having returned to my room and stuck my phone on charge, i reopened my game and it started with the intro video!!!!

Now im so annoyed this has happened but also because the HTC doesnt have account login options i now fear its gone forever, how can i prove the level i was on, the money id spent ect if there was no account it was being saved on???

I'm pretty sure that Origin only works with iOS not Android, the Android version is stored locally so I fear that if it is missing it is gone. With EA's stellar customer service not sure what recourse you may have other than asking iTunes for a refund for you donut purchase.

Good Luck.

My HTC uses Google Play not Itunes. Seems stupid that the androids are locally, cause everytime i load the game it connects to the sever ect?

UKz Finest MK wrote:
My HTC uses Google Play not Itunes. Seems stupid that the androids are locally, cause everytime i load the game it connects to the sever ect?

iOS users have been asking for the game to be stored locally like the Android version for some time. We've had tons of issues with the game being stored on EA servers, including being locked out of the game and EA servers losing the game. The grass is no greener on this side, but it appears both versions are plagued by problems. Hope you're able to get your doughnut money back.

Lsleong wrote:

UKz Finest MK wrote:
My HTC uses Google Play not Itunes. Seems stupid that the androids are locally, cause everytime i load the game it connects to the sever ect?

iOS users have been asking for the game to be stored locally like the Android version for some time. We've had tons of issues with the game being stored on EA servers, including being locked out of the game and EA servers losing the game. The grass is no greener on this side, but it appears both versions are plagued by problems. Hope you're able to get your doughnut money back.

Thanks i hope i am able to as well! (if not i will be taking it further)

I've been trying to get hold of them on the phone since 3pm, longest ive waited on hold before being answered is 25mins and im up to 16mins now!

Will be asking them for a refund on the phone calls as well seen as ive spent over an hour or 2 on phone calls which have all been un-answered!

Believe my you dont want the Android version though! our game are NOT stored locally, maybe a small fraction of them are but when it says "connecting to server" and "retrieving data from servers" its clear our data it part saved both locally and on there servers. but the fact that once an android dies whilst the game is loaded it will reset your whole game is a joke!


Anyone got any advice for me to follow from here on out?

Lucky for you; you have only been playing for a couple of days. You should have no trouble getting a refund.

I'd advise playing the iOS version if you can. Or give the android version at least a month or two to work out the bugs; before you spend any money on it.

The best way to contact them is probably by email

https://help.ea.com/contact-us

Don't expect prompt replies, though.
It took me 3 months to get my town restored.

Simply put there is no origin plugin for the game on android devices. While help.ea.com will allow you to create a case with them, there are some detailed answers to your question in the answers.ea.com site. It is yet another forum that is supposed to just be for help, but you do not get answers from ea, only form other users.

I would not spend any money on donuts in android until you aren't buying them directly to your local device. Though some have lost donuts while using origin to put your town in the cloud.