The characters are stuck

Hi. I’m new here, but have played the game for many, many years. I now have a problem I’ve never encountered before.

 I put several of the characters on a job yesterday, and they are all done. I have collected the money and XP from it, but they all go back on that job again and again, and are stuck there. I can collect money and XP again, and have done it several times already, but they don’t come out again.

 I have tried to restart the game but it hasn’t helped yet. Has anyone seen this before? And did you do anything to fix it?