Critical bug: Prestige reset my Online Career fighter to level 0

Platform: PlayStation 5

Mode: Online Career

Description:

I had Prestige Level 10 with 2040/2000 progression points.

I pressed the Prestige button to level up my fighter.

Immediately after that:

– My fighter was reset to level 0

– All progression was lost

This was not expected behavior.

I did not receive any warning that my fighter would be fully reset.

I already contacted EA Support and they redirected me here.

Steps to reproduce:

1. Reach Prestige Level 10
2. Have more than 2000 progression points (2040/2000)
3. Press the Prestige button
4. Fighter gets reset to level 0

Expected result:

Prestige level increases and progression continues normally.

Actual result:

Fighter is completely reset to level 0.

This is a critical progression loss bug.

Please investigate.