Re: I cant access my old email adress

@ssel13 

We're going to have to verify you own the account before making any changes to it. The best I can advise is to try to recall the answers to those questions. You're welcome to go through them again with an advisor.

@EA_AljoWhere is this advisor?
Cant you varify me?
I mean its me its my account for so many years. What am i suppose to do show you my credit card? how i always bought the game fifa and all these coins??
Tell me there must be another way to prove myself instead of this email adress that doesnt exist anymore

@ssel13 

We can't verify accounts through Answers HQ. You can open a case here to reach an advisor.

How many cases am i suppose to open. I already did that that and and even ask for an advisor

@ssel13 

You'll need to open another case. I'm very sorry, but we cannot help with this over Answers HQ.

What do you mean? I thought asking a question on ea help is opening a case

Then where can you help me?

@ssel13 

Go to help.ea.com. Then, type EA Account into the search box. Select the EA Account tile. Next, you choose the reason why you need support. Then, select a contact option to finish opening the case. The instructions here may help.

I already did that and the page only takes me to an infinite loop of pages that dont help.

The page says I have to speak to outlook

to get access to email but outlook already deleted that email. So I wouldnt call this 

help at all. 

@ssel13 

When exactly does the loop start? Are you able to select the EA Account tile and choose a reason for contacting support?

I did all of that and i still cant get any help which means i still cant play anymore.

With loop i mean that ea help page gives me a head ache how its structured

I opened so many cases and still nothing changed. I asked for an advisor and everything but still nothing happend.

Ea should stop sending a code to an email that doesnt exist anymore. How am i suppose to varify my own account? after all these years this never happend all of a sudden ea asks me to varify. I cant even change my email without having access to my old email.

Thats ea's changing system for email which i cant do.

@ssel13 

What I would advise doing is creating a case and not touching it. Just wait for a response. Do not resume or update it as this can cause a delay.

I already did a case. How long does it take to solve this problem I havent been playing for a month this never happend to me before. Until now you are the only one who answered me thank you. I am afraid that i can never play fifa again.

@ssel13 

You will need to open a new case and wait for a response form an advisor. I really don't have any other advice for you.

I did that and an advisor still didnt answer.

Cant you give me a Telephone number or something just to call someone and find a sollution instead of waiting for answer from someone I dont even know if they gooing to answer me or not.

@EA_AljoYou are always giving me the link to that headache page that doesnt even help in my case. Since a month I'm stucked on that page and it didnt even helped me at all.

I still can't play

@ssel13 

Once again, you need to create a new case. Your cases are currently not being investigated. Just make a new one from the link I specified and an advisor should respond. Once created, do not touch it. Do not resume it. Do not add any further details. Resuming your case is causing a delay.

Once again i tell u i did that and still nothing happend. When will u understand that this page doesnt help. Be honest did u ever have a problem like this before??

@ssel13 

I can see you opened a case previously. What I am saying is that you need to open a new case. Please follow these instructions:

1. Go to https://help.ea.com/en/help-home/
2. Type EA Account into the search field
3. Select the EA Account tile
4. Click on See more topics
5. Click on 'I need to update my EA account information'
6. Click on the option for chat

Thank u very much for ur help.

I talked to an advisor and they still couldnt verify me and i asked why and they didnt answered. I asked for a number and they closed the chat its * ridiculous why do i payed all that money. 

I opened yet another case all this feels so weird. Why cant somebody just give me a number that i can call. Not to mention the advisor was bad as . Telling me that she cant verify me, but cant tell me why not even though i gave her all the Informations she asked for and suddenly closing the chat on me because it was all to much for her. She only gave me excuses but couldnt answer a single question. Whats wrong with ea it has been a month now. They still sending a code to an email that doesnt exist anymore. I cant even change my email it should be an easy process to do that but why is ea making it so complicated wtf

Edit: Removed swearing. Per the Answers HQ rules, make sure your posts are free of profanity. -CM

I did everything u said and the 2. Time i got an awesome advisor Himanshu he repaired everything what i have broken with my email.

Now im online again and can play.

Thank you very much EA_Aljo for being so patient with me and sorry for all the trouble 

I have caused.

@ssel13 

Glad to hear it. If you have any other issues, please reach out again.