Forum Discussion

MMFL012's avatar
11 months ago

2.1 still BSOD asus computer

still havent fixed the bug that makes my computer blue screen on shutdown. apc kernel pending during exit. its been known about for over a year now, and still no fix. why is that EA? According to the steam forums, the moment time glitch is still present as well. would be nice to be able to play this game again someday.

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @MMFL012 

    Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

    Some general troubleshooting steps:

    1. Make sure all available Windows Updates and hardware driver updates are installed
    2. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    3. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

    Thanks.

  • "generally indicate an issue outside of our games" lol its a direct conflict with my asus software. i shouldn't have to turn off all of my fan controls to run the game thats been a known issue for over a year. Didnt have an issue until you introduced the anticheat. its 100% your side of it, not mine and its not confined to just this game. battlefield has the same bug and i'm sure theres more if i looked.  But your answer verifies that you arent or will not be patching that known issue. and i also did the steps you provided which didn't work (already knew they werent gonna work tho) two thumbs down EA

  • i fixed it for me...game starts now..i deleted the dbghelp folder here: C:\Program Files\EA Games\EA SPORTS WRC\Engine\Binaries\ThirdParty...the reason i came to this was an error that suddenly occurs after starting saying error stackwalk2 could not be located in dbgeng.dll