EA WRC not starting after 1.9 patch
At Steam, it shows the ea wrc mini splash screen and then it just comes back to the green PLAY button again.
Forum Discussion
I have update after my PC reinstall:
Added Meta Oculus Link Software - VR works fine, game still works.
Added XBOX app as well - no issues.
All overlay software except Discord I have before are installed and working fine.
On the other hand i tried to refund my game in EA App as I got the steam version working which was horrific experience and was not successful.
After owning the game for about 5 days and testing everything support advised I decided to reinstall and then immediately refund. EA Help website says - go to this section for Refund, follow links there - ok, but when you reach refund page there are no further links to request or open actual case. For couple of days the live chat button was missing at the time and only the bot chat was present, which as you imagine is not helpful at all, redirected me to the same "Refund Page": https://help.ea.com/uk/solutions/?product=wrc-23&topic=refund-request
Then I tried refunding through PayPal, but the refund request page there said it is not possible through them and i have to contact EA support phone or send email to [edit: email address removed]. Which I did. I can imagine if I ever received any reply on my e-mail 😉
I was busy couple of days, finally today managed to get hold of live support. Today is 13 day after purchase btw, game never launched properly for me. I was told I am not eligible for refund, but refund rules state within 14 days after purchase if game was not launched.
Well for me it never did launch as it was crashing and never worked. Support suggested first we have to go through all troubleshooting steps before requesting refund. I repeated I already did all of them and had opened several cases with EA and nothing worked (was trying both EA and Steam version).
After that support agent just stated I am not eligible. I asked - clearly i am based on your comments eligible for refund, what is the reason?
As I was on my phone i did not look for a minute and screen locked. Chat was closed without any agent reply, reason was dropped connection.
It is not about the 14EUR I will never see, it is about the EA support being appalling. I already bought the game on both platforms so i actually double paid it.
And finally just FYI - EA App says 42 minutes of playtime, all of them were trying to launch the game which was always crashing testing support suggestions.
This for me clearly is stalling away my request, 14 days period expires today so I will not be eligible any more for refund. All of this is because i was sold broken game that cannot be started 😉
i can not start the game...after start i immediately get a blue screen and the pc restarts...unplayable for me..im on epic store version
With the release of the patch 2.1.0 notes today: https://answers.ea.com/t5/Updates/EA-SPORTS-WRC-Version-2-1-0-Patch-Notes/m-p/14142820?cid=82303&ts=1728318709088#M25
And there being no mention of a fix for launching issues since 1.9 - almost 3 months ago - I'd like to see some kind of communication as to when this will be addressed. A tentative timeline at the very least.
Right now, we've paid for a game we haven't been able to play for the last 3 months. I don't find this acceptable.
I totally agree. I'm quite happy I never invested any time in any of the many workarounds found in different places. There are many other interesting things to do, playing WRC will not be among them in the near future, thx to the people who sold it to me in the first place. Bizarre. It is the producer's job to make sure that a piece of software which had been running perfectly for quite a long time runs perfectly again, not the customer's duty at all. Once there is a fix, all people who were not able to play should be given DLC for free as compensation.
Got the new update, now the game crashes instantly at the EA Logo cutscene. Previously I could at least reach the logging in screen when the crash was happening. Well done!
for me too..i get a blue screen of death and PC restarts...never had such an error in many years of gaming
Game not start after update. Crash after LOGO! i buy this DLC and now it crash! MY MONEY IS GONE???? i played this game 1 year now!!!!!!!!!!!!!!!! now its BROKEN!!!!!!!!!!
Same here
- @Gabhead do you fix it?
nope. i repair the game. restart pc. but nothing helps. I see the WRC Logo and it crash and EA App crash with it. Im sure its the Anti cheat. Ho to repair the anti cheat? im sure its the anti cheat causing this crash.
- @Gabhead Yes, I have the same problem. Yes, it can be with the anti-cheat, but it's annoying to put 25 euros on the table for a game that I was playing an hour ago and now it doesn't work anymore
- EA_Groguet
Community Manager
Hey there,
We have released a new patch, but it seems that the issue continues for some players.
There is a new thread where players can share their issues and workarounds.
I am closing this thread to avoid duplicates.
-Groguet
