Forum Discussion

cameloOo's avatar
6 months ago
Solved

EAAntiCheatService Failed to obtain Origin directory

Hello all,

from 28th of August, my game suddenly stopped launching. I played it almost every day for a small amount of time, as well on 27th of August. I have over 200 hours played, and game was working fine even after releasing 1.9.0 patch.

But form day to day, it stopped launching. I'm using Steam, pressing Play, EA Splash Screen pops up, loading, and after that nothing happens, game is not starting. I can only see an error in the Windows Event: EAAntiCheatService Failed to obtain Origin directory.

From day to day, when nothing changed, no driver updates, no game updates, no Windows updates, nothing changed in my configuration, it decided to stop working.

For two day I tried contact with EA support with creating the case and talking with different people in chat, but they finally directed me to this forum. We tried many things they could find in the Internet (!), but it didn't help at all.

But, as far I can understand, EA Anticheat is coded by EA, so if my application has coded in an error output (preety straightforward) Failed to obtain Origin directory I should know what I meant by that. But it appears I must looking help everywhere, but not in the source.

Can anyone help me with this exact error? I don't want to shooting ducks. I would like have this exaxt error explanation. What have Origin path to do with Steam app? Why it needs it now, if never before nedded it? It wasn't on my PC before. Is Origin app even still alive? Who wrote this EA Anticheat app?

If anyone could help, I would be grateful.

  • So, after today's Nvidia GeForce Driver release (561.09), the game finally starts correctly. Just like that. The error from the subject is still there, in the Windows Events, every time the game is launched, but it seems that it's not a bug, it's a feature. Thank you camel🤭o for your help.

5 Replies

  • One week later... nothing has changed. They've given up on me in the support chat and promised to open a bug case. I have a strong feeling it will take at least a month to get any response. As it was with previous in-game issues like carrier bug... keep it up EA.

  • So, after today's Nvidia GeForce Driver release (561.09), the game finally starts correctly. Just like that. The error from the subject is still there, in the Windows Events, every time the game is launched, but it seems that it's not a bug, it's a feature. Thank you camel🤭o for your help.

  • On PC and Windows check if Windows has enabled/active Secure Boot.
    If not, go to BIOS and Enable and set Active Secure Boot.

  • On PC and Windows check if Windows has enabled/active Secure Boot.
    If not, go to BIOS and Enable and set Active Secure Boot.

About WRC Technical Issues & Bugs

Trouble with connectivity,performance or crashes? Join the EA SPORTS™ WRC community forum to discuss troubleshooting.1,918 PostsLatest Activity: 31 minutes ago