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EA_Barry
Community Manager
9 months ago- Make sure your display is connected to your GPU and not the motherboard video output.
- Download and install all available Windows Updates
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
Windows minimum requirements:
OS:Win 10
Processor(AMD):AMD Ryzen 5 2600X
Processor(Intel):Intel i5 9600K
Memory: 8GB
Graphics Card(AMD):Radeon RX Vega 56
Graphics Card(Nvidia):Nvidia GTX 1060
Direct X:12
Online Connection Requirements:Broadband
Hard Drive Space:80Gb (SSD recommended)
Thanks.
9 months ago
* Display is connected to GPU
* Windows Updates are up to date
* System File Checker OK
* Clean boot done
System:
OS: Win 11
Processor: 13th Gen Intel(R) Core(TM) i7-13700H (20 CPUs), ~2.4GHz
Memory:168384MB RAM
Graphics Card: NVIDIA GeForce RTX 4060 Laptop GPU
DirectX: 12
Online Connection: Broadband
The problem persists.
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