Forum Discussion

Valhala203's avatar
2 years ago
Solved

Gamepad issue

The game doesn't recognise PS4 controller. Are there any tips on how to make it work?
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Valhala203 

    When you have a moment, we can try the following:

    • Trying to connect the controller with a wire versus BT
    • Try connect after the game launches instead of before
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • Steam - Verify in your library
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Check for other applications that may be limiting EA App or Game performance
    • Close other running applications on your device
    • Run the System File Checker tool then Check for Windows and GPU updates  

    Thanks!