Community ManagerHey there,
The team keeps investigating the issue. I have no information yet, but I'll try to chase it down for all of you.
Meanwhile, keep in mind that these are the EN language boards. Please keep your messages in English. If you want to talk in Spanish go to the appropriate boards.
-Groguet
I think EA should strongly consider offering redeem codes to affected players as a temporary solution. This would allow those of us stuck with this issue to activate the game directly in the EA App and bypass the problematic account linking with Epic Games.
It's frustrating to wait this long without access to a game we've paid for. A redeem code workaround would show goodwill and help rebuild trust while the underlying issue is being resolved. I hope EA rethinks their approach and takes action soon—delaying further only adds to the dissatisfaction.
Today I contacted Epic Games support again. I told them that nothing has happened from EA for over a week. They said that since it's not their game they can't help me. All they offered me was a refund. So nothing from them either. I'm starting to get really angry.
I have the same problem and epic games tells us to contact EA about this. EA can't offer a solution. We can't really play the game we paid for. We are victimized.
Any updates? This post is over 2 weeks old and we have no recent updates. It was already resolved on another EA forum and the solution was to provide codes for the base game.
Solution:
https://answers.ea.com/t5/Otros-juegos-de-EA/WRC-24-no-tienes-acceso-solucionado/m-p/14388442
Another post with the same problem
It's very frustrating to spend money and time waiting for the solution when we could be playing and enjoying it.
Thanks
@marutexSo I tried to contact EA to give me a code like in the Spanish thread and the guy on the chat pretended not to hear. He said he's just an advisor and can't do it. But he couldn't tell me who can do it. They're a bunch of ignorant people.
It looks like it's going to be another weekend where people who bought the game won't be able to play it. Fantastic. Four weeks there has been this problem, FOUR WEEKS and all EA has done is say "The team keeps investigating the issue". Great. Thanks to that the support people referring back to this thread instead of helping, even though they could help as shown by user: P4C1F1C4D0R. It's also embarrassing that you haven't made any announcement on your social media or blocked buying the game on Epic until the issue is resolved just continue to let people buy a game that doesn't work. Sorry for my slightly aggressive tone but this is getting really frustrating.
Please get back to us with a response. The weekend is approaching and I believe that many are hoping to use their free time to play. The wait for a response and the silence from Community Mannager and EA is very frustrating. Enough time has been given to get us an answer.
Also, did these problems happen to people only on the EPIC platform or purchasing through Steam, EA App or others as well?
EA confirmed to me that the base game is not available on the account, but they still refused to confirm that the problem was on their side and said that I didn't buy the base game. They terminated my service and said they had no solution. Even though I shared the purchase receipt with my email to prove it. They suggested I refund the game, but unfortunately it's not possible because I played the game through the XBOX game pass and that counted as hours for EPIC.
@marutexI would be ashamed to tell you that you did not buy the base game, WRC 24 is a pack of base game plus expansions!
I upload a photo of their original advertisement on their WRC 24 website
Is there any new information on this issue?
Is there any compensation planned for those affected? Because it has to be said that this problem has been going on for far too long...
