Community ManagerHey there,
The team keeps investigating the issue. I have no information yet, but I'll try to chase it down for all of you.
Meanwhile, keep in mind that these are the EN language boards. Please keep your messages in English. If you want to talk in Spanish go to the appropriate boards.
-Groguet
I think EA should strongly consider offering redeem codes to affected players as a temporary solution. This would allow those of us stuck with this issue to activate the game directly in the EA App and bypass the problematic account linking with Epic Games.
It's frustrating to wait this long without access to a game we've paid for. A redeem code workaround would show goodwill and help rebuild trust while the underlying issue is being resolved. I hope EA rethinks their approach and takes action soon—delaying further only adds to the dissatisfaction.
Today I contacted Epic Games support again. I told them that nothing has happened from EA for over a week. They said that since it's not their game they can't help me. All they offered me was a refund. So nothing from them either. I'm starting to get really angry.
I have the same problem and epic games tells us to contact EA about this. EA can't offer a solution. We can't really play the game we paid for. We are victimized.
