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lucag120's avatar
lucag120
Rising Rookie
2 years ago

[PC] Unreal Engine Game Crashing Error

I am running on i7 8700k, 1080Ti and 16BG of RAM. Triplce screens running between 60-80fps. On all ultra low graphics settings and keep experiencing game crashing on Elva, Estonian rally stage (changed multiple graphics settings to make it work);

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EpicAccountId:bf823ff013d74205b524fb0e3ef2d7f2

LowLevelFatalError [File:Unknown] [Line: 684] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\dev\p4\277be2e39a9e804\ue4\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1195 with error DXGI_ERROR_DEVICE_REMOVED with Reason:DXGI_ERROR_DEVICE_HUNG

technical issues

7 Replies

  • Sokittoya76A's avatar
    Sokittoya76A
    Rising Adventurer
    2 years ago

    Go to:

    C:\Users\(your account name)\AppData\Local\WRC.

    Delete everything here.

    start new campaign

    Since I did this no more crashing.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @lucag120 Do you have the app and game both installed on the same drive? If that folder isn't there, that could be a mismatched install, bugged update, or simply needs to be repaired or a straight-up reinstall. I haven't seen that message in a while which means something is not installed correctly.

  • lucag120's avatar
    lucag120
    Rising Rookie
    1 year ago

    I un-installed and re-installed on the same drive last night. I still get the crash in the exact same location. 

    I feel like it's an issue with graphics. Can you help me investiage with Unreal Engine support?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @lucag120 We dont see those reports. What I can do is pass this to the team so that they can take look. I got one of those reports on another game, and the devs said I shouldn't see that as the player. That is a crash report they should look at.

    Are you still getting those over the past few days?

  • lucag120's avatar
    lucag120
    Rising Rookie
    1 year ago

    Yes, I tried the same stage and it crashed again today. After my clean install.

    The only other thing I can think of is; I play on simucube 1 and a usb wheel - would this cause that issue?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @lucag120 Honestly not entirely sure. Ive never messed around with the simucube 1 but I do know that they have all but discontinued it and this may now just be something that is not supported any longer in general.

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