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EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Gamepad issue

Hi @Valhala203 

When you have a moment, we can try the following:

  • Trying to connect the controller with a wire versus BT
  • Try connect after the game launches instead of before
  • Repair/Verify your game based on which client you are launching from
    • EA App - Repair (My Collection > Tile Dots > Repair)
    • Steam - Verify in your library
  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • Check for other applications that may be limiting EA App or Game performance
  • Close other running applications on your device
  • Run the System File Checker tool then Check for Windows and GPU updates  

Thanks!

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