250 hours on the game and not one heirloom shard

Yea you heard that right. Been playing since season 2 and nothing. My gamertag isPonys_and_weed​ in game to please figure this out. You guys also falsely banned me for 3 years and after going back and forth for years you realized the error to my sign in and fixed it and now I missed out on years of chances to get a heirloom or rare skins but here we are grinding again and even another 100 hours on the game. NO SHARDS OR HIERLOOM you guys are making it super difficult to stay in this community. I also just bought the battle pass since you guys don’t compensate your wrong doings and my purchase took money from my bank but is sitting as processing for the last 3 days and still don’t have the battle pass!!!! Why me ! Wtf