Account error looking for help

So my account had no issues until the past 2 months or so, where it stoped showing my progress and banners to my friends, they told me it shows a bangalore Rookie level 1 and sometimes couldnt join or invite me, this error caused a confusion when a friend tried to gift me the season 29 battlepass and instead gifted to my alt pc account (they have the same pc/xbox name) and when i get enough apex coins my original account doesnt show in the friends list and when i look for it as a online xbox friend shows as a Rookie lvl 1 (im pred rn). This also causes that i cant see my progress on the apex leaderboards page and all that information. PLEASE HELP ME FIX THIS 🙏🏻