Banned but not banned?

I have tried logging back into the game after a long time of not playing and my account is "locked"?
By the way the ban system works (i'm assuming this is still a ban), there should be a record of any bans that i can access and appeal for if necessary, but there are no bans on my account on record? 
So i don't understand what is happening, i have been banned, but there are no bans on my account record, so i can't appeal and can't even open a case for the false ban, or false "account lock".
Apex directly doesn't mention anything of a ban either even though (i thought) it should be, instead it prompts me to log in, wich i obviously can't, because my account is locked.

I apologize for anything i may have worded wrong english is not my first language.

I also apologize for one of the screenshots below being partly in german, i have visited both the website on the steam overlay to access my record and on my browser to see if it may have been an issue with steam for some reason, i also checked multiple hours apart to see if it might not have registered yet, or there was a connection issue, or a server issue, or i don't know.

I hope this issue can be solved, it's been a problem for a while and i spent a lot of time and money into this account, it would be more than heartbreaking to lose it all forever.