Conduit locked and cannot be unlocked

Hello, EA_Mako​ , sorry for bothering you. I know there are some posts about Conduit being re-locked, but I haven't seen any resolved cases, so I decided to create a new post to explain my situation in detail. If possible, please help me fix this bug.

I unlocked Conduit when the legend was released in 2023. The third attachment is a screenshot I retrieved from my gameplay recording from a few months ago. You can see the Conduit was properly unlocked at that time.

On Sept 3 2026, I used EA app on a new PC to launch  Apex Legends and played normally. However, on Sept 4, I  logged into Apex via Steam client on my old PC and found my Conduit had become locked. I tried to unlock the legend, but the unlock button had disappeared. Details can be seen in the first two screenshots.

I have tried all troubleshooting methods: re-logging in, restarting the game, rebooting my PC, and verifying the integrity of game files. I also unlinked my Steam account from my EA account, yet Conduit remained locked. Afterwards, I re-linked the two accounts. I submitted a support ticket through EA Help, but I have not received any reply to this day.

I noticed that the bug I encountered is very similar to the earlier issue where Ash was unexpectedly re-locked, and seems you have already fixed that bug. I hope you can resolve my current issue so I can use Conduit normally. Thank you.

Please leave a message if you need any additional information. Thank you again.