Cross Progression messed up heirloom count?

I need my account looked into. I dont know if cross progression mixed up the count, but i have been counting every apex pack purchased or gifted before reaching 500 for my heirloom. I am well over 500 now and have received no heirloom. Please look into it or refund me my last purchase of apex coins, as i did it with the intention of hitting more than the 500 mark