Loss of Apex Packs due to a server error whilst opening them

Whilst playing Apex on PS4, I purchased 12,000 Apex Coins and opened an Apex Pack, but a server error occurred, and the Apex Pack disappeared without me receiving any rewards. As I could open 50 packs at once, I opened 50 packs in a single go. I repeated this twice, but on both occasions, the Apex Packs vanished without any rewards. I checked to see if the Apex Coins had been refunded, but they hadn’t. When I contacted support, I was simply told to ‘contact PlayStation’ or that they would ‘report it to the team’, and nothing has been resolved. I am extremely worried that this will be swept under the carpet and that I will simply be left out of pocket. I would like this matter to be addressed as a matter of urgency.