Ghost Saboteur Skin Still Locked After Completing Phantom Program 6 Twice | PS5

Hello Battlefield Support Team,

I am reporting a bug in Battlefield 6 REDSEC on PlayStation 5.

Issue: Ghost Saboteur operator skin remains locked despite completing the Phantom Program 6 challenge twice.

I successfully completed the required challenge on two separate occasions, but the game has not awarded me the Ghost Saboteur skin.

Platform: PlayStation 5
Game Mode: REDSEC Battle Royale
Challenge: Phantom Program 6
Missing Reward: Ghost Saboteur Operator Skin
Date Reported: October 9, 2026

Expected Result:
The Ghost Saboteur skin should unlock after successfully completing all required challenge objectives.

Actual Result:
The skin remains locked despite my attempts to complete the challenge.

I have attached screenshots showing my challenge progress and the locked operator skin.

I also contacted EA Support twice today but was unable to reach a human advisor despite waiting for an extended period.

Previous EA Support Case: #256280071

Please investigate this issue, verify my challenge completion history, and ensure that the missing reward is granted if I have met the requirements.

If this is a known bug, please confirm whether a fix is being worked on.

Thank you.