It's been 88 days and I still haven't received my BF6 EA Play Rewards

I purchased EA play solely for the in-game BF6 rewards. I purchased an annual subscription a day before BF6 launch. I created my first support case on October 12th. It is now January 8th (88 days since my first case), and support STILL have yet to fix my issue of missing items. I purchased EA play through the EA app, while I purchased BF6 through steam. I have both accounts properly linked up (as confirmed on the "connected accounts" page in EA account settings). 

The subscription advertises that users will receive the BF6 deployment pack and Season 1 pack as part of owning an active EA play subscription (this is shown on the "member rewards" page on the EA play webpage). I've confirmed with numerous support agents that those who bought the subscription via the EA app but own the game through steam, are still eligible for the in-game EA play rewards. This is further confirmed by the support agent today who had said and I quote "As long as your Steam account and EA App account are linked to the same EA Account, the rewards purchased via EA Play (EA App) will sync to your Battlefield 6 profile on Steam". The problem is, it's been months now and the rewards still have not "synced". I've made numerous support tickets, and nobody has been able to solve this issue for me. They won't even give me any updates or progress reports. I've checked my in-game inbox daily to see if I claim the rewards, and there's been nothing. 

This whole thing borders on the lines of false advertising. They advertise a product but yet fail to deliver the goods of said product. They took my $40 and ran it seems, and it's like pulling teeth trying to get this issue fixed, or at the very least get some communication from them. I've asked for a refund countless times, yet they say that can't do that for me. Which seems to be untrue because another forum post had an EA community manager say that the subscription can be refunded under certain circumstances. 

This whole situation is completely unacceptable. It was not like this at all for battlefield 2042. I purchased EA play through the EA app, but I owned bf2042 through steam. I got my rewards no problem, except for one month where I was missing them. I reached out to support and they fixed the problem within a day. Why has it taken 88 days for BF6 and still no resolution? This is the complete opposite experience I had with customer support for 2042...