Ideas

watrocky's avatar
watrocky
New Rookie
2 months ago
Status:
New

Account suspended

Logged into F1 today got messaged my account has been suspended. I go look at EA penalty history, I have nothing, I have no idea what is happening or why I can't play the game now. Can anyone please help me 

8 Comments

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. We're not able to help with account bans over the EA Forums. You can find more information on bans, as well as instructions for disputing them, in the article here. Thanks!

  • watrocky's avatar
    watrocky
    New Rookie
    2 months ago

    That’s the thing I have nothing on my account showing I am suspended or banned. Only when I log on to F1. No email about it nothing 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Are you positive you're logging into the right account? Do you possibly have multiple accounts with us?

  • watrocky's avatar
    watrocky
    New Rookie
    2 months ago

    this is the only one i use and 100% the one I am signed into on my EA Play 

  • See attached my EA play 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    In that case, an advisor will need to look into this for you so they can find the account that has the ban on it. You can use the 'Contact us' button at the bottom of this page to open a case and chat with an advisor.

  • watrocky's avatar
    watrocky
    New Rookie
    2 months ago

    I did that got nothing , Got told i had to wait for the appeal. Still have no idea what I am appealing for 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    If you submitted a dispute, you'll have to wait for ToS to email you with the results. That can take several days.

    Edit: I'm locking this thread since we're discussing this in private messages.