I bought the EA pass last month to play F1 25, and today I decided to buy the game since it's on sale. I downloaded it and when I started it, I got a message that said ,,Your account is suspended" (I...
Ideas
Same issue with my account. Advisor said that i have an another account that is banned, but i do not have another ea account...
Advisor could not help in this matter...
Story for it:
I had an ea pro subsriptoin until november 2025, after that i buyed the game. The issues began at that moment... :(
I can not play it and i can not refund the game, because the play time is accumulated with the playtime on ea pro subscription.
Issue is not solved....
Same issue with my account. The many Advisors I have talked to said there are no suspensions or bans. One said talk to TOS, tried that, then got directed back to advisors. One advisor said its a steam issue. No Steam account issues.
I can play F1 23 online and Madden 26 online just fine. Like the previous people, I played under the EA pro plan for the start, then decided to buy the extended (premium version) on sale. now suspended account. FYI I bought it in the EA store
EA_AljoCommunity Manager
Hey there. Normally, if they can't see any bans on the account, it means a case was submitted on the wrong account. You'll need to log in with the account that received the ban. If the ban came from a 3rd party, that's not something we would have any control over or be able to see in our system.
But i have only this account, no other one. Then how i been banned when i am not. It is an issue in your systems...