Good morning.
I work in informatic, specifically fixing application bugs. Every company I’ve worked for maintains a list of bugs ranked by priority; when a critical bug arises, almost all resources are allocated to fixing it. Here are three reasons why I feel you’re taking us for fools:
1- You say this takes weeks to resolve, yet you’ve spent over a year on it; clearly, you’ve never classified it as a critical bug.
2- This bug should be number one on your list. It’s not a one-day fix, sure, but it’s been three months. What’s worse is that you’ve been fixing other things in the meantime. I appreciate the visual updates to the Williams car, but what good is that if I can’t actually play the game? This proves that other things have been prioritized.
3- On top of that, you tell us it *might* be fixed in the new patch. If the error is already resolved, why isn't the patch deployed automatically? Believe me, rolling out a patch doesn't take weeks. So, either you know for a fact it will be fixed by the 8th (which I doubt is possible to predict exactly), or—once again—you simply don't consider it important. You don't care if we wait another 15 days—what does it matter to you?—yet you charge us extra for early access to the game.
If this problem were affecting e-sports players, you’d fix it immediately because the company would view it as critical. Right now, you don't see it as critical; it’s as simple as that.
I understand that those of you on the forum are just relaying information—I’m not saying *you* take us for fools—but the company itself treats us like idiots.
Put yourselves in our shoes: we spent 30 euros only to find we can't play. Don't expect us to say nice things. And be thankful we’re being respectful and not hurling insults—it’s not for lack of wanting to. What I said isn't directed at you, but it is clear that company policy has not treated this problem with the urgency it deserves, and that is the reason for my anger.
