Since the latest update, I can no longer launch the game. Launching from the EA app opens EA FC 25 as a black screen that does nothing. No menu or loading screen, obviously cannot play. This has been going on for multiple days.
While I'm here I'll also complain about an evo bug I messaged multiple agents about months ago that said would be fixed, but never was. Egregious customer support as has become the standard for EA
Community ManagerLet's start by grabbing a DxDiag so that I can take a look at your system HmLWl2rXmD for any issues: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Darko
Attached. GPU drivers up to date, nothing else should have changed. No issues with other games
EA_Darko bumping this cause it's been 2 days
Community ManagerIf you want a reply HmLWl2rXmD then you need to use the tagging feature.
Looking at your DxDiag and there are numerous issues and errors there.
Let's go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
If issues remain can you create a new Windows admin account and test there.
Darko
EA_Darko did not fix
EA_Darko reinstallation also did not fix
EA_Darko Hate to be that guy but this is ridiculous. Seems I get a 2 day response whether I tag you or not. This is a time sensitive, game breaking bug in a competitive game with expiration times on objectives and evos. One would think it would be prioritized more.
Community ManagerEA_Darko Correct, nothing fixed.
Community ManagerStill seeing issues there HmLWl2rXmD.
Let's go ahead and do a clean boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
Darko
