Ideas
I’ve been having the same problem since after Christmas. I bought a new controller and had the same issue. After switching back to my old controller, the same problem still occurred, meaning not the controller problem. I’ve used both controllers to play other games and never had the controller not registering issue. I enabled the side-to-side controller in game to reflect my controller registration. Every time the bug occurred, the in game controller registration is stuck and the left stick is freezed at the direction my player is running, during this time, no matter which button I click there’s no registration. It often resume after ~10-20 sec. I really hope EA take this matter seriously as it’s been occurring for at lease 6 months (same problem reported by others on EA forums and Reddit), many people suffering from this bug and quit playing the game.