Ideas

aaronL437's avatar
aaronL437
New Spectator
19 days ago

Crashes freezes and won’t load

I have EA Sports FC 26 digital version and almost everytime I try to open the game or once I’m in and play career mode the game will constantly freeze on any load screen with just a black screen. It also kicks me from the game but never comes up with a crash report. I can’t play the game half the time as it constantly freezes. I’ve done all the troubleshooting Xbox suggests and nothing has worked. Uninstalled the game and redownloaded and it worked for a day or two and it’s right back to doing the same things again. 

3 Comments

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Try moving to the external drive if possible just to test aaronL437​ 

    Lot of this is about trying to find the cause so it can be a little tedious.

    Darko

  • EA_Darko​  thank you very much for your reply.

    Im installing on the internal drive, I have external drives too and I could download it onto there instead. When I went through all the troubleshooting measures Xbox support suggested it would most likely be a problem on the games end but it could’ve been wrong. 

    any suggestions to try? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hey aaronL437​ sorry to see that you are having issues.

    That it works when you reinstall points to possible system issues.

    Are you installing it the internal drive or an external one?

    Darko 

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