Dear EA Sports Support Team,
I am writing to report a technical issue I encountered while playing Ultimate Team – Ultimate Gauntlet 12 and to request a review of the match outcome.
I recently spent a significant amount of time completing the Ultimate Gauntlet 12 Bonus objective in order to earn the associated rewards. After many attempts, I finally achieved a perfect round in my final match. The final score was approximately 11–2 or 12–2, clearly in my favor.
During the match, my opponent repeatedly paused the game, seemingly attempting to disrupt the gameplay. Despite this, I completed the match successfully and won. However, immediately after the final whistle, an error message appeared stating something similar to “An error occurred while processing your request.” At that moment, Ultimate Team closed unexpectedly.
I would like to clarify that this issue was not related to my internet connection. There was no disconnection warning, no “restoring connection” message, and I was able to re-enter Ultimate Team immediately after being returned to the lobby. The error occurred precisely when the match ended, which suggests it may have been a server or game processing issue.
Unfortunately, the match result was not counted, and I am now out of attempts, with only 17 hours remaining before the Gauntlet event expires. I spent most of my Sunday working to complete this objective, so it is extremely frustrating to lose the progress due to what appears to be a technical bug beyond my control.
I kindly ask that you review the match and my account activity, and if possible credit the win or mark the objective as completed, as I successfully finished the Gauntlet with a perfect round.
Thank you for your time and assistance. I would greatly appreciate your help in resolving this issue.
Kind regards,
