Ideas

Lionheart1904's avatar
Lionheart1904
New Scout
5 days ago

Evo cup Bug - Disconnect always on first match

Good morning, For two days in a row in the first match of the season 3 cup as soon as the pitch appears a disconnect message appears. The game goes out of ultimate team. Then when I enter I get a me...
crashing
playstation
progress issue
EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
5 days ago

Hey Lionheart1904​ and asenatore​,

thanks for flagging. That seems quite unusual. Could you try logging into the Web or Companion App, creating a new squad and deleting all the old squads?

That seems to solve it for a lot of people. Please give that a shot!

If you're still having other disconnect issues, it would be helpful to gather more information when exactly you're getting disconnected. Some are mentioning it's happening at the end of a Gauntlet match, while for you two it seems to be right at the beginning after the starting whistle.

Please also provide the following additional details:

  • Platform:
  • Gamertag/PSN ID/EA ID:
  • Game mode where the disconnection issues happen:
  • Your ISP (Internet Service Provider):
  • Most recent timestamp of a disconnect (Date, Time, Timezone):
Crav0r's avatar
Crav0r
Seasoned Traveler
4 days ago

I have  the same issue and i bet its not "unusual".#

EA_Vendcera​ how about fixing your completely broken game? why do we, your customers, always have to do the work for you? deleting all squads? sure i have so much time and nothing else to do in my live than to "fix" problems caused by EA...

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