FC 26 Level 30 Season Pass Rewards Missing

Hello EA Support Team,

I am writing to report a progression reward bug I encountered in EA SPORTS FC 26. I have successfully reached Level 30 on the current season pass, and the in-game interface explicitly showed that I had successfully claimed the two corresponding free rewards at this tier: the Dalglish player item and the 91+ Player Pack.

However, after returning to the in-game store and my pack inventory, neither of these two claimed rewards appear in my account. I have already performed the standard troubleshooting steps including fully closing and restarting the game, verifying my game file integrity on my local platform, and double-checking all my unopened packs and player collection sections, but the missing items still cannot be located.

My account details are as follows for your reference:

Platform: PC (EA App、steam)

In-game ID: [edit: email address removed]

Exact time of claim: The rewards went missing on July 31st

Could you please look up my account progression log, verify that these two Level 30 pass rewards were correctly marked as claimed but not properly issued, and push these missing items to my inventory as soon as possible?

Looking forward to your update. Thank you for your assistance.